Frequently Asked Questions

Most Frequently Asked Questions

Placing an Order

Order Status

Shipping Information

Placing an Order

How do I place an order?

It's easy. If you know the item numbers for all the items you want to order, click on Catalog Quick Shop. Enter all the item numbers and click on Submit. If all the items are in your shopping cart, click the Proceed to Checkout button and you will be taken to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue checking out as a New Customer. When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this order confirmation will be emailed to you promptly.

If you do not use the catalog quick shop, search for the product(s). Click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box and click the Add to Cart button. When you are ready to checkout, you have two options to choose from. You can click the Checkout button right above the Add to Cart button after you've added an item to your cart or you can click on the blue Cart in the upper right hand section of every page. When clicking on the Proceed to button from your shopping cart you will be taken to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue checking out as a New Customer. When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this order confirmation will be emailed to you promptly.

How do I add a gift message?

From the Shipping page during Checkout, click on the "+" or Include a Gift Message. A box will appear to enter in your gift message. Click on Continue Check Out to continue your Check Out.

How do I send items to multiple addresses?

You are only able to ship to one address on an order. You will need to complete a separate order for each ship to address. You will pay standard shipping for each order.

Do you charge tax?

There is no sales tax added to www.MindWare.com orders except orders shipped to Minnesota (6.880% state sales tax plus applicable city sales tax) or Nebraska (5.5% state sales tax plus applicable city sales tax).

When is my credit card charged?

Your card is charged as soon as your order ships. If your order includes both in-stock and backordered items, you will initially be charged only for the in-stock portion of your order. If your order only includes backordered items, your card won't be charged until the items ship.

Will prices display on the packing slip of my gift order?

If you include a gift message or check the box on the ship to address that it is a gift address, pricing is not shown and a catalog is not included with the order.

What are the standard shipping charges?

Shipping charges are calculated based on your merchandise total.

Standard Delivery
Continental U.S. Alaska, Hawaii and U.S. Territories including Puerto Rico Orders:
Order Total for the First Address: Standard Rates:
Under $25.00 $6.99
$25.00 to $49.99 $9.99
$50.00 to $74.99 $11.99
$75.00 to $99.99 $13.99
$100.00 to $149.99 $15.99
$150.00 to $499.99 $17.99
$500.00+ $19.99
These charges go towards the costs of processing your order, warehouse operations, shipping materials and postage required for the timely delivery of your order.
Canadian and International Orders:

Please email us at custserv@mindware.com call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm. Order recipients are responsible to pay applicable duties, taxes and broker fees.

Do you offer expedited delivery?

Yes. Rush delivery charges are in addition to standard shipping and handling charges and are per address.

  • Next Day orders must be received by 12 Noon Central Time to ship that day, and are shipped on business days ONLY (not holidays or weekends).
  • 2nd Day and 3rd Day Air orders ship the following business day.

Please Note: Orders must be received by 12 Noon Central Time to ship that day, and are shipped on business days ONLY (not holidays or weekends).

Delivery Option In Addition To Standard Rate Expected Delivery
3rd Day Air Add $10.00 4 business days
2nd Day Air Add $15.00 3 business days
Next Day Air Add $25.00 1-2 business day
APO/FPO Addresses:

Add $10.00 for Rush Delivery

Alaska/Hawaii:

Add $15.00 for 2nd Day Air to the Standard Delivery Charges. Add $25.00 for Next Day Air to the Standard Delivery Charges

U.S. Territories including Puerto Rico:

Add $10.00 for Rush Delivery

Canada:

FedEx International Priority

 

Please see the chart below for estimated rush delivery times for in-stock items.

Rush Delivery
Estimated Delivery Times
3 Day 2 Day Next Day Air
Ordered BEFORE Noon CST)
Next Day Air
Ordered AFTER Noon CST)
Sunday Thursday Wednesday Tuesday Tuesday
Monday Friday Thursday Tuesday Wednesday
Tuesday Following Monday Friday Wednesday Thursday
Wednesday Following Tuesday Following Monday Thursday Friday
Thursday Following Wednesday Following Tuesday Friday Following Monday
Friday Following Thursday Following Wednesday Following Monday Following Tuesday
Saturday Following Thursday Following Wednesday Following Tuesday Following Tuesday
What gift options are available?
Not sure what to get that special someone?

Gift cards are winners every time. You can buy a gift card to be emailed to that special someone.

Order as many as you need. Gift card are available in any amount between $10 to $500. Please note: Gift cards are not redeemable for cash and cannot be returned for a refund.

Gift cards are emailed to the email address entered on the Gift Card product detail page in the Recipient Email Address box.

Your gift card is usually emailed within an hour. We recommend you add MindWare to your approved sender list so that the gift card is not delivered to your bulk mail folder.

Gift Messages:

From the Shipping page during Checkout, click on the "+" or Include a Gift Message. A box will appear to enter in your gift message. Click on Continue Check Out to continue your Check Out.

Do you deliver to Canada?

Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm. Order recipients are responsible to pay applicable duties, taxes and broker fees.

Do you deliver outside the U.S.?

Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm. International Orders: Order recipients are responsible to pay applicable duties, taxes and broker fees.

What are the shipping charges to ship internationally?
Canadian and International Orders:

Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm. Order recipients are responsible to pay applicable duties, taxes and broker fees.

How do I purchase gift certificates online?

To order a gift card, click on the Gift Card link under More Ways to Shop at the bottom of any page. Enter in the eGift Card Amount (in whole dollar amounts from $10 to $500). Enter in who it is for (including the Recipient’s Name and Email). You can also add a Personal Message. Next, enter in your name and email address as the sender. Finally, click on Add to Cart.

How long does it take to get a gift card?

eGift Cards: Delivery is free and can take up to 1 business day.

Can I make changes to my order after it is submitted?

Order changes can be made until the order starts processing in the warehouse. Once the order begins processing, we are sorry but no changes can be made. To make a change, call customer service at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

Does my browser need to be set to "accept cookies" to place an order?

You will need to accept the cookies from our site to shop and order from our online catalog. It also helps to turn the "cookie warning" off in your browser while you are on our site. We use cookies only to record session information, such as items that you add to your shopping cart. We never use cookies to record confidential information, such as, passwords, credit card numbers, etc.

How do I cancel an order?

Orders can be cancelled until the order starts processing in the warehouse. Once the order begins processing, we are sorry but an order cannot be cancelled. To cancel your order, call customer service at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

How do I track my order?

Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code or your customer number and billing zip code to view your order history on the Order Tracking page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance. To track your order or view your order history if you have an account, you can Sign In or click on Login to View Web Order History on the Track Orders page. Enter your Email Address and Password.

Sign in to your account under Order Tracking:

Once you are signed in, you will see a list of your previous orders. For detailed order information, click the order number. This page will list the status of your order(s). It shows the order number, date ordered, and status. If your order is in process, the status will show as In Process. In stock items should ship normally within 1-2 business days from the date you placed your order. If your order has shipped, the status will show Shipped . If your order shipped using FedEx, UPS, or USPS, a tracking number will appear on the Order Status page under Order Detail after you click on the Order Number. You can click on the Track Package button to track your order.

Why is there more than one tracking number?

There will be a separate tracking number for each box that is shipped to you. Click on the Track Package button to track the package at FedEx, UPS, or USPS. A separate window will open which gives tracking information. If you still have questions regarding the status of your order, please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

What is my card security code?

The card code is a three- or four- digit security code that is printed on the back of cards (front for American Express). The number typically appears at the end of the signature panel.

Where do I find my card security code?

For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line. For an American Express card, it is the 4 digits on the FRONT above the end of your card number.

Why do you ask for my security code from my credit card?

We ask for the code to protect our customers from fraud by making sure that the person placing the order has the actual card in their possession.

If an item is on backorder, do you wait to ship the whole order until that item comes in?

No. Within 1-2 business days we ship the items that are available. Backordered item(s) will ship as they come into our warehouse. Please allow 1-2 additional days from the expected date for us to ship the item after it comes in.

How do I check the balance of my gift certificate?

To check the balance of your gift certificate, you can click on the Gift Card link under More Ways to Shop at the bottom of any page. Go to the Already Have a Gift Card box and enter in your Card Number (no spaces or dashes) and your pin (located on the back of your card). If you need additional assistance please call customer service at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

Can I use a purchase order online?

Purchase orders are accepted from schools and businesses only. We accept purchase orders by fax or mail only at this time.

Order Status

How long does it take for my order to ship?

In-stock items are normally shipped within 1-2 business days.

How long will it take for my order to be delivered?

The delivery times below include the 1-2 business days for the order to ship.

Continental US
Physical Address
(Non PO Box and APO/FPO Addresses)
Standard 6-10 business days
Rush Delivery 1-4 business days
PO Box Addresses Standard 6-10 business days
APO/FPO Addresses Standard/Rush 9-10 business days
APO/FPO Addresses Rush 4-5 business days
U.S. Territories (including Puerto Rico)
Standard 10-15 business days
Rush 7-10 business days
Alaska / Hawaii
Standard 9-10 business days
Rush Delivery 1-3 business days
Canada / International
Canada Standard 10 business days
International Standard 11 business days
What shipper(s) do you use?

We ship with UPS, FedEx SmartPost, and the U.S. Postal Service (USPS).

Continental US
Physical Address
(Non PO Box and APO/FPO Addresses)
Standard UPS, FedEx, SmartPost or USPS
Rush Delivery UPS, FedEx or USPS
PO Box Addresses Standard SmartPost or USPS
APO/FPO Addresses Standard USPS
U.S. Territories (including Puerto Rico)
Standard/Rush UPS, FedEx, SmartPost or USPS
Alaska / Hawaii
Standard UPS, FedEx, SmartPost or USPS
Rush Delivery UPS, FedEx or USPS
Canada / International
Standard UPS or FedEx
If an item is on backorder, do you wait to ship the whole order until that item comes in?

No. We ship the items that are available within 1-2 business days. Backordered item(s) will ship as they come into our warehouse. Please allow 1-2 additional days from the expected date for us to ship the item after it comes in.

Do I need to be home to sign for my order?

No. We do not require a signature. The FedEx driver or the Postal Service will determine if it is safe to leave a package or if they will leave a note and try and deliver the next business day. Your package will be left in a non-conspicuous location.

How do I track my order?

Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code or your customer number and billing zip code to view your order history on the Order Tracking page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance. To track your order or view your order history if you have an account, you can Sign In or click on Login to View Web Order History on the Track Orders page. Enter your Email Address and Password.

Sign in to your account under Order Tracking:

Once you are signed in, you will see a list of your previous orders. For detailed order information, click the order number. This page will list the status of your order(s). It shows the order number, date ordered, and status. If your order is in process, the status will show as In Process. In stock items should ship normally within 1-2 business days from the date you placed your order. If your order has shipped, the status will show Shipped . If your order shipped using FedEx, UPS, or USPS, a tracking number will appear on the Order Status page under Order Detail after you click on the Order Number. You can click on the Track Package button to track your order.

Why is there more than one tracking number?

There will be a separate tracking number for each box that is shipped to you. Click on the Track Package button to track the package at FedEx, UPS, or USPS. A separate window will open which gives tracking information. If you still have questions regarding the status of your order, please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

Do you send order confirmations?

Yes. If you provided your email address to us, you will receive an order confirmation by email. You should receive within 1 business day. If you have not received, check your spam/junk mail folder and make MindWare an approved sender. If you did not receive, please email us at custserv@mindware.com or call us at 800-274-6123 and we will re-email one to you. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

Do you let us know when our order ships?

Yes. If you provided your email address to us, you will receive a shipping confirmation by email.

The shipping confirmation will include the ship to and bill to name and address information, shipment date, order number, shipment type (how it shipped), item information and tracking number(s). If your order shipped using UPS, FedEx, SmartPost or USPS, a tracking number will appear in the tracking box.

Why is there more than one tracking number?

There will be a separate tracking number for each box that is shipped to you. Click on the Track Package button to track the package at FedEx, UPS, or USPS. A separate window will open which gives tracking information. If you still have questions regarding the status of your order, please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

How long does it take to get a gift card?
eGift Cards:

Delivery is free and can take up to 1 business day.

Shipping Information

How long does it take for my order to ship?

In-stock items are normally shipped within 1-2 business days.

How long will it take for my order to arrive?

The delivery times below include the 1-2 business days for the order to ship.

Continental US
Physical Address
(Non PO Box and APO/FPO Addresses)
Standard 6-10 business days
Rush Delivery 1-4 business days
PO Box Addresses Standard 6-10 business days
APO/FPO Addresses Standard/Rush 9-10 business days
APO/FPO Addresses Rush 4-5 business days
U.S. Territories (including Puerto Rico)
Standard 10-15 business days
Rush 7-10 business days
Alaska / Hawaii
Standard 9-10 business days
Rush Delivery 1-3 business days
Canada / International
Canada Standard 10 business days
International Standard 11 business days
What shipper(s) do you use?

We ship with UPS, FedEx SmartPost, and the U.S. Postal Service (USPS).

Continental US
Physical Address
(Non PO Box and APO/FPO Addresses)
Standard UPS, FedEx, SmartPost or USPS
Rush Delivery UPS, FedEx or USPS
PO Box Addresses Standard SmartPost or USPS
APO/FPO Addresses Standard USPS
U.S. Territories (including Puerto Rico)
Standard/Rush UPS, FedEx, SmartPost or USPS
Alaska / Hawaii
Standard UPS, FedEx, SmartPost or USPS
Rush Delivery UPS, FedEx or USPS
Canada / International
Standard UPS or FedEx
Do I need to by home to sign for my order?

No. We do not require a signature. The FedEx driver or the Postal Service will determine if it is safe to leave a package or if they will leave a note and try and deliver the next business day. Your package will be left in a non-conspicuous location.

How long will it take to get my gift card?
eGift Cards:

Delivery is free and can take up to 1 business day.

How do I track my order?

Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code or your customer number and billing zip code to view your order history on the Order Tracking page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance. To track your order or view your order history if you have an account, you can Sign In or click on Login to View Web Order History on the Track Orders page. Enter your Email Address and Password.

Sign in to your account under Order Tracking:

Once you are signed in, you will see a list of your previous orders. For detailed order information, click the order number. This page will list the status of your order(s). It shows the order number, date ordered, and status. If your order is in process, the status will show as In Process. In stock items should ship normally within 1-2 business days from the date you placed your order. If your order has shipped, the status will show Shipped . If your order shipped using FedEx, UPS, or USPS, a tracking number will appear on the Order Status page under Order Detail after you click on the Order Number. You can click on the Track Package button to track your order.

Why is there more than one tracking number?

There will be a separate tracking number for each box that is shipped to you. Click on the Track Package button to track the package at FedEx, UPS, or USPS. A separate window will open which gives tracking information. If you still have questions regarding the status of your order, please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

Do you send order confirmations?

Yes. If you provided your email address to us, you will receive an order confirmation by email. You should receive within 1 business day. If you have not received, check your spam/junk mail folder and make MindWare an approved sender. If you did not receive, please email us at custserv@mindware.com or call us at 800-274-6123 and we will re-email one to you. Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

Do you let us know when our order ships?

Yes. If you provided your email address to us, you will receive a shipping confirmation by email.

The shipping confirmation will include the ship to and bill to name and address information, shipment date, order number, shipment type (how it shipped), item information and tracking number(s). If your order shipped using UPS, FedEx, SmartPost, or USPS, a tracking number will appear in the tracking box.

Why is there more than one tracking number?

There will be a separate tracking number for each box that is shipped to you. Click on the Track Package button to track the package at FedEx, UPS, or USPS. A separate window will open which gives tracking information. If you still have questions regarding the status of your order, please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

How do we know when our order ships?

If you provided your email address to us, you will receive a shipping confirmation by email.

The shipping confirmation will include the ship to and bill to name and address information, shipment date, order number, shipment type (how it shipped), item information and tracking number(s). If your order shipped using UPS, FedEx, SmartPost or USPS, a tracking number will appear in the tracking box.

Why is there more than one tracking number?

There will be a separate tracking number for each box that is shipped to you. Click on the Track Package button to track the package at FedEx, UPS, or USPS. A separate window will open which gives tracking information. If you still have questions regarding the status of your order, please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

How do I add a gift message?

From the Shipping page during Checkout, click on the "+" or Include a Gift Message. A box will appear to enter in your gift message. Click on Continue Check Out to continue your Check Out.

How do I send items to multiple addresses?

You are only able to ship to one address on an order. You will need to complete a separate order for each ship to address. You will pay standard shipping for each order.

Do you charge tax?

There is no sales tax added to www.MindWare.com orders except orders shipped to Minnesota (6.880% state sales tax plus applicable city sales tax) or Nebraska (5.5% state sales tax plus applicable city sales tax).

How much shipping and handling will I pay?

Shipping and handling is calculated based on your merchandise total.

Standard Delivery
Continental U.S. Alaska, Hawaii and U.S. Territories including Puerto Rico Orders:
Order Total for the First Address: Standard Rates:
Under $25.00 $6.99
$25.00 to $49.99 $9.99
$50.00 to $74.99 $11.99
$75.00 to $99.99 $13.99
$100.00 to $149.99 $15.99
$150.00 to $499.99 $17.99
$500.00+ $19.99
These charges go towards the costs of processing your order, warehouse operations, shipping materials and postage required for the timely delivery of your order.
Do I have to pay additional shipping and handling for backorders?

No. We generally ship items as soon as they become available. If you receive multiple shipments due to some items on backorder, you will not be charged additional shipping & handling for each shipment.

Do you deliver to Canada?

Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm. Order recipients are responsible to pay applicable duties, taxes and broker fees.

What are the shipping charges to Canada?

Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm. Order recipients are responsible to pay applicable duties, taxes and broker fees.

Do you deliver outside the U.S.?

Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm. International Orders: Order recipients are responsible to pay applicable duties, taxes and broker fees.

What are the shipping charges to ship internationally?

Please email us at custserv@mindware.com or ccall us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm. Order recipients are responsible to pay applicable duties, taxes and broker fees.

What is the delivery time to APO/FPO addresses?

Standard delivery to an APO/FPO address is by USPS and normally takes 9-10 business days. Rush delivery is via USPS and normally takes 4-5 business days.

What is the delivery time to Alaska/Hawaii?

Standard delivery to Alaska and Hawaii is by UPS, FedEx, Smartpost or USPS and normally takes 9-10 business days.

Is expedited delivery available to Alaska/Hawaii?

Yes. 2nd Day delivery takes 3 business days if ordered by 12 noon central time.

Next Day delivery takes 1 business day if ordered by 12 noon central time.

Please note: 3rd Day delivery is not available to Alaska and Hawaii.

What is the delivery time to U.S. Territories including Puerto Rico?

Standard delivery is by UPS, FedEx, SmartPost or USPS and normally takes 10-15 business days.

Is expedited delivery available to U.S. Territories including Puerto Rico?

Yes. Rush delivery is via UPS, FedEx, SmartPost or USPS and normally takes 7-10 business days.

How will my order be packaged?

All items will be packaged carefully and shipped in a distinctive MindWare box(s).

What if my product arrives damaged?

Save the item(s) and packaging and call us at 1-800-274-6123 or email us at custserv@mindware.com

Returns / Exchanges

What is your return policy?
Satisfaction Guaranteed

We stand behind our commitment to provide you with top-quality products. If you’re not happy with any item, simply exchange it or return it at any time for a full refund* of the product purchase price. We want you to be satisfied! Shipping (& handling) fees are non-refundable. If you need assistance, please call 1-800-274-6123 or fax us at 1-888-299-9273 or email us at custserv@mindware.com.

How do I return my order?

Returning Items for a Refund

  • Please include your packing slip (or a copy) along with items.
  • Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund.
  • We suggest you insure all returns.
  • Refund will be to original method of payment only.
  • Shipping (& handling) fees are non-refundable.
  • Return to: MindWare® Returns, 11112 I Street, Omaha, NE 68137
Still have questions?

Please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available. Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

What if my product arrives damaged?

Save the item(s) and packaging and call us at 1-800-274-6123 or email us at custserv@mindware.com

What if my order was a gift?

Exchange it for other MindWare® item(s) or a refund back to the buyer.

What is the address I send the return to?

Return to: MindWare® Returns, 11112 I Street, Omaha, NE 68137

How long will it take for me to get a credit?

You should expect to receive your refund in 3-4 weeks from when you send the return back to us. This includes time for us to receive the return from the shipper, time to process the return, and time for a credit to be processed. In many cases, you will receive a credit in less time.

Refund will be to the original method of payment only.

Gift certificates are not redeemable for cash and cannot be returned for a refund.

If your order was a gift, you may exchange for other MindWare® item(s) or a refund back to the buyer only.

How do I exchange an item/order for something else?

Returning Items for Exchange:

  • Please include your packing slip (or a copy) along with items.
  • Please make sure all items are packaged adequately to avoid damage in shipping.
  • We suggest you insure all returns.
  • Shipping (& handling) fees are non-refundable.
  • No shipping will be charged on the new order
  • If your order was a gift, and you do not return the packing slip please make sure to include the order number (or name and address) of the purchaser as well as your name, address and telephone number.

Website Issues

What is the benefit of setting up an account?

Setting up and maintaining an account will simplify your shopping experience at http://www.mindware.com/. Just register with us once and start benefiting from our convenient account services, like an address book that simplifies your shipping choices, and our order tracking section to monitor all your orders.

How do I create an account?

When checking out, click on the Guest Check Out button. Enter in your Shipping Address and click Continue Check Out . Next Enter in your Billing Address and Payment information and click Continue Check Out. On the bottom of the Review page, click on the "+" or Create Account and enter in your password, confirm your password and click on Place Your Order. An account will now be set up for you.

Is the information I give you safe and secure?

We are committed to protecting your customer information and its confidential nature. Your credit card and other personal information will be absolutely safe when you place orders at http://www.mindware.com/. We use Secure Sockets Layer (SSL), an advanced data encryption technology, to ensure the security and confidentiality of your personal information including your credit card number for information exchanged between your browser and our e-commerce server.

We guarantee that you are 100% safe shopping with www.mindware.com.

What browser do I need to shop?

Secure Sockets Layer (SSL) technology works with Netscape Navigator (version 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). Secure Sockets Layering (SSL) technology is the industry standard for secure online transactions. When you order from our website, information sent over the internet is encrypted and protected.

Does my browser need to be set to “accept cookies” to place an order?

You will need to accept the cookies from our site to shop and order from our online catalog. It also helps to turn the "cookie warning" off in your browser while you are on our site. We use cookies only to record session information, such as items that you add to your shopping cart. We never use cookies to record confidential information, such as, passwords, credit card numbers, etc.

How do I add a gift message?

From the Shipping page during Checkout, click on the "+" or Include a Gift Message. A box will appear to enter in your gift message. Click on Continue Check Out to continue your Check Out.

When is my order actually placed?

When you click on the orange Place Your Order button on the Order Summary screen. After you click on that button, you will be taken to a Thank You page. We suggest you print a copy for your records.

How do I send items to multiple addresses?

You are only able to ship to one address on an order. You will need to complete a separate order for each ship to address. You will pay standard shipping for each order.

Do you charge tax?

There is no sales tax added to www.MindWare.com orders except orders shipped to Minnesota (6.880% state sales tax plus applicable city sales tax) or Nebraska (5.5% state sales tax plus applicable city sales tax).

Product Information

What if I have a question on a product?

Many questions can be answered by reviewing the description of a product or the manual/instructions for that product on http://www.mindware.com/. If the catalog or http://www.mindware.com/ does not have the information you need, please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

Can I check the availability of an item?

Yes. When you add the item to your cart, a letter is shown to the right of the product picture and description. If the item is available, it will show In Stock under availability. If the item is on backorder, it will show On Backorder with an expected date. Backordered items will be shipped as soon as they are available. You will not be charged for backordered items until they ship.

How do I submit a product for review?

Product information and samples should be sent to the MindWare merchandising staff at the following address: MindWare, Attn: Jennifer Van Buren, 2100 County Road C West, Roseville, MN 55113-2501 USA

Can I order a backordered item?

Yes. Just keep the item in your cart. Backordered items will be shipped as soon as they are available. You will not be charged for backordered items until they ship.

Are your products safe?

Mindware takes product safety seriously. To that end, we regularly test our product before it arrives at our warehouses to validate that it meets or exceeds applicable safety and regulatory requirements, including the Consumer Product Safety Improvement Act of 2008 ("CPSIA") and its regulations.

We continue to take steps aimed at strengthening and improving our product safety standards.

These are some of the steps we take:

  • We actively engage our suppliers on product safety matters by:
    • Instructing our suppliers that all product shipped to us is required to meet or exceed all applicable standards
    • Providing information and training related to safety requirements
    • Conducting factory inspections
    • Regularly reviewing suppliers' compliance
  • Our product testing is performed by one of the world's largest independent consumer product testing laboratories.
  • Products are tested according to standards established by the CPSC, American Society for Testing and Materials (ASTM), and other state and federal agencies, as applicable.
  • A proper Children's Product Certificate or General Certificate of Conformity accompanies the shipment of products we purchase.

In addition to the CPSIA, there are numerous other federal product safety laws and regulations which Mindware observes. Occasionally, individual states adopt regulations that are different from applicable federal requirements. In order to accommodate such unique situations, Mindware may adjust its product offerings or make products unavailable to customers who reside in such states.

Mindware strives to lead the industry on product safety. We are confident that our products are safe. For updates or news relating to product safety, look for the Product Safety button at www.mindware.com. If you have comments or questions, please send us an e-mail at productsafety@mindware.com.

Catalog and Emails

How do I get a catalog?

Order a catalog online. Or call us at 800-999-0398, 24 hour a day, 7 days a week.

How can I be removed from your catalog mailing list?

If you wish to stop receiving our catalog, please email us at custserv@mindware.com. We appreciate your patience as it may take up to 1-2 mailings before your catalog can be stopped completely. If you order from us again in the future, you can request that the information you provide is not shared or used to send you a catalog.

How can I stop receiving the free newsletter?

To be permanently removed from our newsletter simply email us at custserv@mindware.com. You may also unsubscribe by writing to us at:

MindWare
2100 County Rd C W
Roseville, MN 55113