Customer Service

Order Information

Placing an Order

How to order

Order Online
  • Quick Shop – fast and easy if you know the items you want to order (Click the Catalog Quick Shop link)
  • Enter in all the item numbers (up to 15 at a time) and click on "Submit"
  • If all the items are in your shopping cart, click the "Proceed to Checkout" button
  • Sign In if you already have an account with us, or you can continue checking out as a Guest
  • Complete a series of forms with your billing, shipping and payment information
  • • Upon completing these forms, just click "Place Your Order"
Order by Phone

To order by phone, please call our order line at 800-999-0398, 24 hours a day, 7 days a week. Our friendly order specialists will make ordering quick and easy. Please have your order information/form and credit card ready to expedite your order process.

Order by Fax

Please use the order form from your catalog or print our Order Form. Please make sure to complete the entire form including your credit card number, expiration date, signature and a daytime phone number. When ready, fax your order toll free to 888-299-9273.

Order by Mail

Please use the order form from your catalog or print our Order Form. Please make sure to complete the entire form, especially your daytime phone number. If paying by credit card, make sure to include your credit card number, expiration date, and signature. If paying by check, make checks payable to MindWare. Checks may be cleared electronically. Most financial institutions post the electronic transactions on your statement and no longer return the check to you.

Please mail your order form to:

MindWare
P.O. Box 45307
Omaha, NE 68145

Order by Purchase Order (Schools and Organizations ONLY)

We accept purchase orders by mail (MindWare, 2100 County Rd C W, Roseville, MN 55113-2501), fax (888-299-9273) and email (purchaseorders@mindware.com). For questions regarding Purchase Orders, please call 1-800-588-1072.

  1. Purchase Orders (PO's) must be formally issued from your school, school district or organization with the following:
    • Billing Address
    • Shipping address
    • PO Number
    • Contact name with phone number or email address
    • Signed with approval from the person or department responsible for payment
    • Item numbers and descriptions of all items requested
  2. Please include shipping in the order total. Please refer to your catalog or further down on this page for prices.
  3. If you have a key code from the back of your catalog or discount code, please include clearly on the front page of the PO.

We reserve the right to ask for credit references on purchase orders.

International Orders

Canadian & International Orders

Please email us at custserv@mindware.com or call us at 800-999-0398 for rates and/or to place an order. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm. Canadian Orders: Order recipients are responsible to pay applicable duties, taxes and broker fees.

Sales Tax

There is no sales tax added to www.mindware.com orders except orders shipped to Minnesota (6.880% state sales tax plus any applicable city sales tax) or Nebraska (5.5% state sales tax plus any applicable city sales tax).

Order Status and Tracking

Order Status Information

If you provided your email address to us, you will receive an order confirmation by email. In-stock items are normally shipped within 1-2 business days. Orders to a physical address within the continental U.S. ship with UPS, FedEx or USPS, are traceable and usually arrive to you within 6-10 business days. Orders are processed during our normal business hours of Monday-Friday, 8am to 5pm CST.

You can check the status of your order at any time by following the instructions below in Order Tracking.

If you provided your email address to us, you will receive a shipping confirmation once your order ships.

Order Tracking

Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code on the Track Orders page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance.

To track your order or view your order history if you have an account, you can Sign In here. Enter your Email Address and Password under Returning Online Users.

Sign in to your account under Order Tracking: Once you are signed in, a list of previous orders will display. For detailed order information, click the order number. This page will list the status of your order(s). It shows the order number, date, status, invoice number, and tracking number. If your order is in process, the status will show as In Process. In stock items should ship normally within 1-2 business days from the date you placed your order. If your order has shipped, the status will show. If your order shipped using UPS, FedEx or USPS, a tracking number will appear in the tracking box. You can click on the "Track Package" button to track your order.

Don’t have your order number or can't find your order? Email us at custserv@mindware.com or call customer service at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

Gift Services

Order Tracking
Not sure what to get that special someone?

Gift cards are winners every time. You can buy a gift card to be emailed to that special someone.

Order as many as you need. Gift card are available in any amount between $10 to $500. Please note: Gift cards are not redeemable for cash and cannot be returned for a refund.

Gift cards are emailed to the email address entered on the Gift Card product detail page in the Recipient Email Address box.

Your gift card is usually emailed within an hour. We recommend you add MindWare to your approved sender list so that the gift card is not delivered to your bulk mail folder.

General Information

Holiday Delivery

Holiday RUSH Deliveries are available for an additional charge.

Rush orders must be placed by 12:00 noon Central Time to ship that day!

Orders are shipped on business days ONLY (not holidays or weekends).

We guarantee Holiday delivery for in stock items with expedited shipping based on the below table:

Date: Shipping Method:  
Place order by midnight CST December 18th Standard Delivery Standard Shipping Rates Apply
Place order by noon CST December 19th 3rd Day Air Add $10.00
Place order by noon CST December 20th 2nd Day Air Add $15.00
Place order by noon CST December 23rd Next Day Air Add $25.00

Shipping & Delivery

Standard Delivery

Continental U.S., Alaska, Hawaii and U.S. Territories including Puerto Rico Orders

Order Amount: Standard Rates for the 1st Address:
Under $25.00 $6.99
$25.00 to $49.99 $9.99
$50.00 to $74.99 $11.99
$75.00 to $99.99 $13.99
$100.00 to $149.99 $15.99
$150.00 to $499.99 10%
$500+ 5%

These charges go towards the costs of processing your order, warehouse operations, shipping materials and postage required for the timely delivery of your order.

In-stock items are normally shipped within 1-2 business days.

Continental U.S. Orders

Physical addresses (Non P.O. Box or APO/FPO addresses):

  • Standard delivery orders will ship via UPS, FedEx, SmartPost or USPS and normally takes 6-10 business days (See Estimated Delivery Chart)
  • 3rd Day delivery is via UPS, FedEx or USPS and takes 4 business days from the order date
  • 2nd Day delivery is via UPS, FedEx or USPS and takes 3 business days from the order date
  • Next Day delivery is via UPS, FedEx or USPS and takes 1 business day if ordered by 12 noon central time or two days if ordered after 12 noon central time

P.O. Box Addresses:

  • Standard delivery is via SmartPost or U.S. Postal Service (USPS) and normally takes 6-10 business days
  • Please Note: Rush delivery is not available to P.O. Box addresses

APO/FPO Addresses:

  • Standard delivery is via USPS and takes 9-10 business days.
  • Please Note: Rush delivery is via UPS, FedEx, SmartPost or USPS and normally takes 7-10 business days
U.S. Territories (including Puerto Rico) Orders
  • Standard delivery is by Parcel Post and normally takes 10-15 business days.
  • Please Note: Rush delivery is not available to U.S. Territories (including Puerto Rico)
Alaska & Hawaii Orders

In-stock items are normally shipped within 1-2 business days. Delivery time, methods and shipping rates are as follows:

  • Standard delivery is by UPS, FedEx, SmartPost or USPS and normally takes 9-10 business days
  • 2nd Day delivery is via UPS, FedEx or USPS and takes 3 business days
  • Next Day delivery is via UPS, FedEx or USPS and takes 1 business day if ordered by 12 noon central time and 2 business days if ordered after 12 noon central time
  • Please Note: 3rd Day delivery is not available to Alaska and Hawaii.

For 2nd Day and Next Day Delivery, we ship UPS, FedEx, or USPS. Rush delivery charges apply (see below).

  • Add $15.00 for 2nd Day Air to the Standard Delivery Charges/li>
  • Add $25.00 for Next Day Air to the Standard Delivery Charges
Rush Delivery

These charges are in addition to standard shipping and handling charges and are per address.

Please Note:

  • Next Day orders must be received by 12 noon Central Time to ship that day, and are shipped on business days ONLY (not holidays or weekends).
  • 2nd Day and 3rd Day Air orders ship the the following business day.
  • Rush delivery orders are delivered on business days ONLY (not holidays or weekends).

Please see the chart below for estimated rush delivery times for in-stock items.

Rush Delivery
Estimated Delivery Times
3 Day 2 Day Next Day Air
Ordered BEFORE Noon CST)
Next Day Air
Ordered AFTER Noon CST)
Sunday Thursday Wednesday Tuesday Tuesday
Monday Friday Thursday Tuesday Wednesday
Tuesday Following Monday Friday Wednesday Thursday
Wednesday Following Tuesday Following Monday Thursday Friday
Thursday Following Wednesday Following Tuesday Friday Following Monday
Friday Following Thursday Following Wednesday Following Monday Following Tuesday
Saturday Following Thursday Following Wednesday Following Tuesday Following Tuesday
Canadian & International Orders

Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm. Canadian orders ship via UPS or FedEx and normally take 10 business days. International Orders ship UPS or FedEx and normally take 11 business days. Order recipients are responsible to pay applicable duties, taxes and broker fees.

Returns/Exchanges

Satisfaction Guaranteed

We stand behind our commitment to provide you with top-quality products. If you’re not happy with any item, simply exchange it or return it at any time for a full refund* of the product purchase price. We want you to be satisfied! Shipping (& handling) fees are non-refundable. If you need assistance, please call 800-274-6123 or fax us at 888-299-9273 or email us at custserv@mindware.com.

*Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund.

Returns

You may return an item at any time for a full refund* of the product purchase price. You are responsible for the return shipping cost. Shipping (& handling) fees are non-refundable. We will pay the return shipping costs if the return is a result of our error** (wrong item, defective item).

*Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund.

** Save the item(s) and packaging and call us at 800-274-6123 Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm or email us at custserv@mindware.com to receive a prepaid return label.

Refunds

You should expect to receive your refund in 3-4 weeks from when you send the return back to us. This includes time for us to receive the return from the shipper, time to process the return, and time for a credit to be processed. Many refunds are processed in less time.

  • Refund will be to the original method of payment only
  • Gift certificates are not redeemable for cash and cannot be returned for a refund
  • If your order was a gift, you may exchange for other MindWare item(s) or a refund back to the buyer only
Returning Items for a Refund
  • Please include your packing slip (or a copy) along with items
  • Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund
  • We suggest you insure all returns
  • Refund will be to original method of payment only
  • Shipping (& handling) fees are non-refundable

Damaged in shipment? Save the item(s) and packaging and call us at 800-274-6123 or email us at custserv@mindware.com.

If your order was a gift: you may exchange for other MindWare item(s) or a refund back to the buyer only.

Return item(s) to:

MindWare Returns
11112 I Street
Omaha, NE 68137

Still have questions? Please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

Exchanges

You may exchange an item at any time for a full refund* of the product purchase price. You are responsible to pay for the return shipping. We will pay the return shipping costs if the exchange is a result of our error ** (wrong item, defective item). You will not be charged shipping on the new order.

*Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund.

** Save the item(s) and packaging and call us at 800-274-6123 Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm or email us at custserv@mindware.com to receive a prepaid return label.

Returning Items for an Exchange
  • Please include your packing slip (or a copy) along with items
  • Please make sure all items are packaged adequately to avoid damage in shipping
  • We suggest you insure all returns
  • Shipping (& handling) fees are non-refundable
  • No shipping will be charged on the new order
  • If your order was a gift, and you do not return the packing slip please make sure to include the order number (or name and address) of the purchaser as well as your name, address and telephone number

Return item(s) to:

MindWare Returns
11112 I Street
Omaha, NE 68137

Still have questions? Please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday through Friday from 6:00 am to midnight and Saturday through Sunday 6:00 am to 8:00 pm.

Product Information

Instructions & Solutions

Product Instructions

Product instructions/manuals for products are included under a link titled Game Instructions under each individual product (if available). Just pull up or search for the product. Click on the Game Instructions link. A PDF of the manual/instructions will show up if available.