Order Information

• Order online at anytime
• Order by phone – please call our order line at 800-999-0398, 24 hours a day, 7 days a week
• Fax your order – please fax your order toll free to 888-299-9273
• Mail your order
• Purchase Orders – schools and businesses only

• Quick Shop – fast and easy if you know the items you want to order (Click the Catalog Quick Shop button)
• Enter in the key code from the pink box on the back of your catalog and all the item numbers
• If all the items are in your shopping cart, click the Checkout button
• Sign In if you already have an account with us, or you can continue checking out as a New Customer
• Complete a series of forms with your billing, shipping and payment information
• Upon completing these forms, just click Place Order

To order by phone, please call our order line at 800-999-0398, 24 hours a day, 7 days a week. Our friendly order specialists will make ordering quick and easy. Please have your order information/form and credit card ready to expedite your order process.

Please use the order form from your catalog or print our Order Form. Please make sure to complete the entire form including your credit card number, expiration date, signature and a daytime phone number. When ready, fax your order toll free to 888-299-9273.

Please use the order form from your catalog or print our Order Form. Please make sure to complete the entire form, especially your daytime phone number. If paying by credit card, make sure to include your credit card number, expiration date, and signature. If paying by check, make checks payable to MindWare. Checks may be cleared electronically. Most financial institutions post the electronic transactions on your statement and no longer return the check to you. Please mail your order form to:

MindWare
2100 County Rd C W
Roseville, MN 55113-2501

* Returning an Item? To ensure timely processing of your return, please make sure you return to MindWare® Returns, 11011 Holly Lane North, Dayton, MN 55369

We accept purchase orders by mail and fax only. To help process your purchase order, please:

1. Include a signed, numbered and dated purchase order with your mail order form. Our order form is not an acceptable purchase order form
2. Include your KEY CODE number (printed on back of the catalog) on the purchase order
3. If you fax your order, please do not send a paper copy unless it is stamped Confirmation
4. Include the name and number of the person requesting the order in case there is a question

We reserve the right to ask for credit references on purchase orders.

• Canadian and International Orders

Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.

There is no sales tax added to http://www.mindware.com/ orders except orders shipped to Minnesota (6.875% state sales tax plus any applicable county/local taxes).

• Order Status Information
• Order Tracking

If you provided your email address to us, you will receive an order confirmation by email. In-stock items are normally shipped within 1-2 business days. Orders to a physical address within the continental U.S. ship with FedEx or USPS, are traceable and usually arrive to you within 5-10 business days. Orders are processed during our normal business hours of Monday-Friday, 8am to 5pm CST.

You can check the status of your order at any time by following the instructions below in Order Tracking.

If you provided your email address to us, you will receive a shipping confirmation once your order ships.

Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code on the Order Tracking page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance.

To track your order or view your order history if you have an account, you can Sign In here. Enter your Email Address and Password under Order History.

Sign in to your account under Order Tracking: Once you are signed in, View Order History will pull up. For detailed order information, click the order number. This page will list the status of your order(s). It shows the order number, date, status, invoice number, and tracking number. If your order is in process, the status will show as Not Yet Shipped. In stock items should ship normally within 1-2 business days from the date you placed your order. If your order has shipped, the status will show Shipped with the date it shipped right after. If your order shipped using FedEx or USPS, a tracking number will appear in the tracking box.

Don’t have your order number or can't find your order? Email us at custserv@mindware.com or call customer service at 800-274-6123. Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

• Gift Certificates
• Shipping Information
• Gift Message

Not sure what to get for that special someone?

Gift certificates are winners every time. You can buy a gift certificate to be mailed to that special someone (we will include the latest MindWare catalog for each recipient) or email an electronic gift certificate.

Order as many as you need. Gift certificates are available in amounts of $10, $20, $25, $50, $75 and $100. Please note: Gift certificates are not redeemable for cash and cannot be returned for a refund.

• Electronic gift certificates are emailed to the email address entered on the Electronic Gift Certificate product detail page in the Send to this Email Address box.
• Your electronic gift certificate is usually emailed within an hour. We recommend you add MindWare to your approved sender list so that the gift certificate is not delivered to your bulk mail folder.

To order a gift certificate to be mailed, please call our order line at 800-999-0398, 24 hours a day, 7 days a week.

Standard Gift Certificates

• Normal delivery of Gift Certificates is free and takes 3-5 business days
• Expedited delivery is charged as follows:
  
  

  Priority Mail	Add $5.00	2-3 business days
  Next Day Air	Add $10.00	1 business day

Orders must be placed by 12:00 noon Central Time to ship that day, and are shipped on business days ONLY (no holidays or weekends).

Electronic Gift Certificates

• Delivery is free and can take up to 1 business day
• You need to enter a valid shipping address when ordering an electronic gift certificate

Click on the green Add Gift Message button on the shopping cart page. Enter your gift message in the box and click on the Save button. You can verify the gift message was added to your order on the Order Summary page in the Gift Message section. When you include a gift message with your order, your order is automatically shipped out in a distinctive MindWare box. There is a sticker on the carton that states "A Gift For You".

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General Information

Holiday RUSH Deliveries are available for an additional charge. We guarantee Holiday delivery for in stock items with expedited shipping based on the below table:

Rush orders must be placed by 12:00 noon Central Time to ship that day!

Orders are shipped on business days ONLY (not holidays or weekends).

FedEx Ground Service Map

Last Day to Order Standard Delivery:

1-2 Day Delivery Areas	12/17 before midnight CDT
3-4 Day Delivery Areas	12/16 before midnight CDT
5+ Day Delivery Areas	12/14 before midnight CDT

• Standard Delivery
• Continental U.S. Orders
• U.S. Territories including Puerto Rico Orders
• Alaska and Hawaii Orders
• Rush Delivery
• Canadian/International Orders

Continental U.S., Alaska, Hawaii and U.S. Territories including Puerto Rico Orders

These charges go towards the costs of processing your order, warehouse operations, shipping materials and postage required for the timely delivery of your order.

If shipping to more than one address, an additional $4.50 charge per address applies.

In-stock items are normally shipped within 1-2 business days. Delivery time, and methods are as follows:

Physical addresses (Non P.O. Box or APO/FPO addresses)

• Standard delivery is via U.S. Postal Service (USPS) and normally takes 5-10 business days
• 3rd Day delivery is via FedEx and takes 3 business days if ordered by 12 noon central time
• 2nd Day delivery is via FedEx and takes 2 business days if ordered by 12 noon central time
• Next Day delivery is via FedEx and takes 1 business day if ordered by 12 noon central time

P.O. Box addresses

• Standard delivery is via U.S. Postal Service (USPS) and normally takes 5-10 business days
• Please Note: Rush delivery is not available to P.O. Box addresses

APO/FPO addresses

• Standard delivery is via Parcel Post. Our experience has been that these orders are received at the final destination in 4-6 weeks from the ship date.
• Please Note: Rush delivery is not available to APO/FPO addresses.

Standard delivery is by Parcel Post and normally takes 10-15 business days.

Please Note: Rush delivery is not available to U.S. Territories including Puerto Rico.

In-stock items are normally shipped within 1-2 business days. Delivery time, methods and shipping rates are as follows:

Standard delivery is by Parcel Post. Alaska normally takes 14-21 business days and Hawaii normally takes 11-15 business days.
2nd Day delivery takes 2 business days if ordered by 12 noon central time.
Next Day delivery takes 1 business day if ordered by 12 noon central time.
Please Note: 3rd Day delivery is not available to Alaska and Hawaii.

For 2nd Day and Next Day Delivery, we ship FedEx (Rush delivery charges apply). See Rush delivery rates and times below.

Add $15.00 for 2nd Day Air to the Standard Delivery Charges
Add $35.00 for Next Day Air to the Standard Delivery Charges

These charges are in addition to standard shipping and handling charges and are per address.

Orders must be received by 12 noon Central Time to ship that day, and are shipped on business days ONLY (not holidays or weekends).

Please Note: Rush delivery orders are delivered on business days ONLY (not holidays or weekends). Refer to the chart below for specific delivery information.

Please see the chart below for estimated rush delivery times for in-stock items.

Please Note: If ordered after 12 noon Central Time, please add a day to the estimated delivery times above.

Canadian/International Orders

Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.

Returns/Exchanges

• Satisfaction Guaranteed
• Returns
• Refunds
• Returning Items for a Refund
• Exchanges
• Returning Items for Exchange

Satisfaction Guaranteed


We stand behind our commitment to provide you with top-quality products. If you’re not happy with any item, simply exchange it or return it at any time for a full refund* of the product purchase price. We want you to be satisfied! Shipping (& handling) fees are non-refundable. If you need assistance, please call 800-274-6123 or fax us at 888-299-9273 or email us at custserv@mindware.com.

* Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund.

Returns


You may return an item at any time for a full refund* of the product purchase price. You are responsible for the return shipping cost. Shipping (& handling) fees are non-refundable. We will pay the return shipping costs if the return is a result of our error** (wrong item, defective item).

*Please make sure that all items are packaged adequately to avoid damage in shipping to ensure a full refund.
** Save the item(s) and packaging and call us at 800-274-6123 Monday through Friday, 8am to 5pm CST or email us at custserv@mindware.com to receive a prepaid return label.

Refunds


You should expect to receive your refund in 3-4 weeks from when you send the return back to us. This includes time for us to receive the return from the shipper, time to process the return, and time for a credit to be processed. Many refunds are processed in less time.

• Refund will be to the original method of payment only
• Gift certificates are not redeemable for cash and cannot be returned for a refund
• If your order was a gift, you may exchange for other MindWare® item(s) or a refund back to the buyer only

Returning Items for a Refund


• Please fill in Sections 1 & 2 on the back of the packing slip and include your packing slip (or a copy) along with items
• Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund
• We suggest you insure all returns
• Refund will be to original method of payment only
• Shipping (& handling) fees are non-refundable

Damaged in shipment? Save the item(s) and packaging and call us at 800-274-6123 or email us at custserv@mindware.com.

If your order was a gift: Exchange for other MindWare® item(s) or a refund back to the buyer only.

Where to return? Return to: MindWare® Returns, 11011 Holly Lane North, Dayton, MN 55369

Still have questions? Please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

Exchanges


You may exchange an item at any time for a full refund* of the product purchase price. You are responsible to pay for the return shipping. We will pay the return shipping costs if the exchange is a result of our error ** (wrong item, defective item). You will not be charged shipping on the new order.

*Please make sure that all items are packaged adequately to avoid damage in shipping to ensure a full refund.
** Save the item(s) and packaging and call us at 800-274-6123 Monday through Friday, 8am to 5pm CST or email us at custserv@mindware.com to receive a prepaid return label.

Returning Items for Exchange

• Please fill in Sections 1, 2 & 3 on the back of the packing slip and include your packing slip (or a copy) along with items
• Please make sure all items are packaged adequately to avoid damage in shipping
• We suggest you insure all returns
• Shipping (& handling) fees are non-refundable
• No shipping will be charged on the new order
• If your order was a gift, and you do not return the packing slip please make sure to include the order number (or name and address) of the purchaser as well as your name, address and telephone number

Is the exchange total in Section 3 more than the credit for item(s) being returned? Please make sure you fill out Method of Payment in Section 3 completely including your credit card number, expiration date, signature and printed name.

Is the exchange total in Section 3 less than the credit for item(s) being returned? If you purchased the item(s), then a credit will be given back to the original method of payment for the difference. If the items were a gift, the difference will be put on account to use towards a future purchase. No refunds will be given back to the gift recipient.

Where to return? Return to: MindWare® Returns, 11011 Holly Lane North, Dayton, MN 55369

Still have questions? Please email us at custserv@mindware.com or call us at 800-274-6123. Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

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Customer Feedback

Contact Us


If you have any questions on MindWare products or services, please call, email, or mail us. Our knowledgeable, friendly, and helpful customer service representatives are here to assist you.

Phone

To order, call us toll-free, 24 hours a day, 7 days a week, at 800-999-0398.

For customer service, please contact us at 800-274-6123 between 8:00 am and 5:00 pm CST, Monday - Friday.

Mail

MindWare
2100 County Rd C
Roseville, MN 55113-2501

E-mail

custserv@mindware.com

Our customer service representatives are available Monday through Friday, 8:00 am to 5:00 pm CST. You can expect a response to your e-mail within one business day.

Online Form

Please use our convenient online form to contact our knowledgeable customer service representatives. Our customer service representatives are available Monday through Friday, 8:00 am to 5:00 pm CST. You can expect a response within one business day.

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Product Information

Instructions & Solutions


Product Instructions

Product instructions/manuals for products are included under a link titled Game Instructions under each individual product (if available). Just pull up or search for the product. Click on the light blue Game Instructions link. A PDF of the manual/instructions will show up if available.

Solutions

• 3D Scramblers
• Animal Babies
• Botanical
• Creature Kingdom
• Creepy Crawlers
• Dinosaurs
• Finger Twister Puzzles
• Illusions
• Insect Infested
• Nocturnal Animals
• Optical Illusions
• Play Ball!
• Wings and Wheels
• World Money

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