Most
Frequently Asked Questions
How
do I add a gift message?
How
do I send items to multiple addresses?
What
are the standard shipping charges?
Placing an
Order
How
do I place an order?
How
do I add a gift message?
How
do I send items to multiple addresses?
Do
you charge tax?
When
is my credit card charged?
Will
prices display on the packing slip of my gift
order?
What
are the standard shipping charges?
Do
you offer expedited delivery?
What
gift options are available?
Do
you deliver to Canada?
Do
you deliver outside the U.S.?
What
are the shipping charges to ship
internationally?
How
do I purchase gift certificates online?
How
long does it take to get a gift
certificate?
Do
you offer expedited delivery for gift
certificates?
Can
I make changes to my order after it is
submitted?
Does
my browser need to be set to “accept cookies” to place an
order?
How
do I cancel an order?
How
do I track my order?
What
is my card security code?
Where
do I find my card security code?
Why
do you ask for my security code from my credit
card?
If
an item is on backorder, do you wait to ship the whole order until
that item comes in?
How
do I check the balance of my gift
certificate?
Can
I use a purchase order online?
Order
Status
How
long does it take for my order to ship?
How
long will it take for my order to be delivered?
What
shipper(s) do you use?
If
an item is on backorder, do you wait to ship the whole order until
that item comes in?
Do
I need to by home to sign for my order?
How
do I track my order?
Do
you send order confirmations?
How
long does it take to get a gift certificate?
Shipping
Information
How
long does it take for my order to ship?
How
long will it take for my order to arrive?
Do
I need to by home to sign for my order?
How
long will it take to get my gift
certificate?
How
do I track my order?
Do
you send order confirmations?
How
do we know when our order ships?
How
do I add a gift message?
How
do I send items to multiple addresses?
Do
you charge tax?
How
much shipping and handling will I pay?
Do
you deliver to Canada?
What
are the shipping charges to Canada?
Do
you deliver outside the U.S.?
What
are the shipping charges to ship
internationally?
Who
is responsible for paying the duties and
taxes?
What
is the delivery time to APO/FPO addresses?
What
is the delivery time to Alaska/Hawaii?
Is
expedited delivery available to
Alaska/Hawaii?
What
is the delivery time to U.S. Territories including Puerto
Rico?
Is
expedited delivery available to U.S. Territories including Puerto
Rico?
How
will my order be packaged?
What
if my product arrives damaged?
Returns/Exchanges
What
is your return policy?
How
do I return my order?
What
if my product arrives damaged?
What
if my order was a gift?
What
is the address I send the return to?
How
long will it take for me to get a credit?
How
do I exchange an item/order for something
else?
Wish List
How
do I create a wish list?
How
do I view my wish list?
Can
I email my list to others?
How
do people view my list?
Website
Issues
What
is the benefit of setting up an account?
How
do I create an account?
Is
the information I give you safe and secure?
What
browser do I need to shop?
Does
my browser need to be set to “accept cookies” to place an
order?
How
do I add a gift message?
When
is my order actually placed?
How
do I send items to multiple addresses?
Do
you charge tax?
Product
Information
What
if I have a question on a product?
Can
I check the availability of an item?
How
do I submit a product for review?
Can
I order a backordered item?
Are
your products safe?
Catalogs and
Emails
How
do I get a catalog?
Placing
an Order
Order
Status
Shipping
Information
Returns/Exchanges
Wish
List
Website
Issues
Product
Information
Catalog
and Emails
Placing an Order
How do I
place an order?
It's
easy. If you know the item numbers for all the items you want to
order, click on Catalog Quick Shop. Enter in the key code from
the pink box on the back of your catalog and all the item numbers
and click on Continue.
If all the items are in your shopping cart, click the
Checkout button and you will be taken to a Sign In page. Here, you can Sign In if you
already have an account with us, or you can continue checking out
as a New Customer. When you have made your Sign In choice, you
will complete a series of forms with your billing, shipping and
payment information. Upon completing these forms, just click Place
Order. A confirmation page will show a summary of your transaction.
You may choose to print this for your records. An email version of
this order confirmation will be emailed to you
promptly.
If
you do not use the catalog quick shop, search for the
product(s). Click on
the product image or product name to view the item details. To add
an item to your order, enter the quantity you wish to purchase into
the Quantity box and then scroll down to the bottom of the page and
click the Add to Cart button. When you are ready to checkout, you
have two options to choose from. You can click the blue/green
Checkout button right after you've added an item to your cart or you
can click on the blue/green shopping cart in the upper right hand
section of every page. When clicking on the Check Out button from
your shopping cart you will be taken to a Sign In page. Here, you
can Sign In if you already have an account with us, or you can
continue checking out as a New Customer. When you have made
your Sign In choice, you will complete a series of forms with your
billing, shipping and payment information. Upon completing these
forms, just click Place Order. A confirmation page will show a
summary of your transaction. You may choose to print this for your
records. An email version of this order confirmation will be emailed
to you promptly.
Phone/Fax
Orders: You can also place your order by calling us at 800-999-0398
or by faxing us at 888-299-9273.
How do I
add a gift message?
Click on the green Add Gift Message button on the shopping cart page. Enter your gift message in the box and click on the Save button. You can verify the gift message was added to your order on the Order Summary page in the Gift Message section.
How do I
send items to multiple addresses?
When
clicking on the Check Out button from your shopping cart you will be
taken to a Sign In page. Here, you can Sign In if you already have
an account with us, or you can continue checking out as a New
Customer. When you have made your Sign In choice, you will be taken
through a series of forms with your billing, shipping and payment
information. New
Customer:
The first is Billing Information and Credit Card Information. When you click continue, you
will be taken to the shipping information. Enter the first shipping
address and preferred ship method and click Continue. Click on the blue/green Ship
To Multiple Addresses button under the Shipping
Information. Click
on the blue/green Add New Address button and enter the additional
address(s). Once you
have all the addresses entered and saved, choose the correct address
from the drop down for each item (and the ship method). Click
Continue and then Continue Check Out to get back to the Summary
screen. Review
the information on the Summary screen to make sure each item is
going to the correct address and place your order by clicking on
Place Order. Customer
with account: Login to your account. Once logged in, you will be
taken to the shipping screen.
If the addresses are already included in your address book
for shipping addresses, you can continue by clicking on the
blue/green Ship To Multiple Addresses button. If not, click on the orange
Add New Address button and enter the additional address(s). Once you
have all the addresses entered and saved, click on the blue/green
Ship To Multiple Addresses button. Choose
the correct address from the drop down for each item (and the ship
method). Click Continue
and you will be taken to the billing screen. Choose or enter your billing
address and method of payment. Click
the Continue to Checkout button and you will be taken to an Order
Summary screen. Review
the information on the Summary screen to make sure each item is
going to the correct address and place your order by clicking on
Place Order.
Do you
charge tax?
There
is no sales tax added to www.MindWare.com
orders except orders shipped to Minnesota (6.875% state sales tax plus
any applicable county/local taxes).
When is
my credit card charged?
Your
card is charged as soon as your order ships. If your order includes
both in-stock and backordered items, you will initially be charged
only for the in-stock portion of your order. If your order only
includes backordered items, your card won't be charged until the
items ship.
Will
prices display on the packing slip of my gift
order?
If
you include a gift message or check the box on the ship to address
that it is a gift address, pricing
is not shown and a catalog is not included with the
order.
What are
the standard shipping charges?
Shipping
charges are calculated based on your merchandise total.
Standard
Delivery
Continental
U.S. Alaska, Hawaii and U.S. Territories including Puerto Rico
Orders:
|
Standard
Rates for the First Address: |
|
|
|
|
|
Standard |
|
Under
$25.00 |
$6.99
|
|
$25.00
to $49.99 |
$9.50
|
|
$50.00
to $74.99 |
$11.50
|
|
$75.00
to $99.99 |
$13.50
|
|
$100.00
to $149.99 |
$15.50
|
|
$150.00 to $499.99 |
10% |
|
$500.00+ |
5% |
These
charges go towards the costs of processing your order, warehouse
operations, shipping materials and postage required for the timely
delivery of your order.
If
shipping to more than one address, an additional $4.50 charge per
address applies.
Canadian
and International Orders:
Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.
Do you
offer expedited delivery?
Yes. Rush Delivery: These
charges are in addition to standard shipping and handling charges
and are per address.
Orders
must be received by 12 noon Central Time to
ship that day, and are shipped on business days ONLY (not holidays
or weekends).
|
3rd
Day Air |
Add
$10.00 |
3
business
days |
|
2nd
Day Air |
Add
$15.00 |
2
business
days |
|
Next
Day Air |
Add
$35.00 |
1
business
day |
Alaska/Hawaii:
Add
$15.00 for 2nd Day Air to the Standard Delivery
Charges. Add $35.00 for
Next Day Air to the Standard Delivery Charges
U.S.
Territories including Puerto Rico:
Rush delivery is not available.
Canada:
FedEx International Priority
Please see the chart
below for estimated rush delivery times for in-stock
items.
|
Rush
Delivery |
|
Estimated
Delivery Times |
|
Order
by Noon CDT: |
3
Day |
2
Day |
Next
Day Air |
|
Sunday |
Thursday |
Wednesday |
Tuesday |
|
Monday |
Thursday |
Wednesday |
Tuesday |
|
Tuesday |
Friday |
Thursday |
Wednesday |
|
Wednesday |
Following
Monday |
Friday |
Thursday |
|
Thursday |
Following
Tuesday |
Following
Monday |
Friday |
|
Friday |
Following
Wednesday |
Following
Tuesday |
Following
Monday |
|
Saturday |
Thursday |
Wednesday |
Tuesday |
What
gift options are available?
Gift
Certificates: Not sure what to get for that special
someone?
Gift certificates are winners every time. You can buy a gift
certificate to be mailed to that special someone (we will include
the latest MindWare catalog for each recipient) or email an
electronic gift certificate.
Order as many as you need. Gift certificates are
available in amounts of $5, $10, $20, $25, $50, $75 and $100. Please note: Gift
certificates are not redeemable for cash and cannot be returned for
a refund. To order an
Electronic Gift Certificate, click here. To order a gift certificate
to be mailed, please call our order line at 800-999-0398, 24
hours a day, 7 days a week.
Gift
Messages:
Click on the green Add Gift Message button on the shopping cart page. Enter your gift message in the box and click on the Save button. You can verify the gift message was added to your order on the Order Summary page in the Gift Message section. . When
you include a gift message with your order, your order is
automatically shipped out in a distinctive MindWare box. There is a
sticker on the carton that states "A Gift For You". Pricing is not shown on gift
orders and a catalog is not included with the order. At
this time, we do not offer gift-wrapping services. We hope to have this service
available in the near future.
Do you
deliver to Canada?
Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.
Do you
deliver outside the U.S.?
Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.
What are
the shipping charges to ship internationally?
Canadian
and International Orders:
Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.
How do I
purchase gift certificates online?
To
order an Electronic Gift Certificate, click
here. You
need to enter a valid shipping address when ordering an electronic
gift certificate. To
order a gift certificate to be mailed, please call our order line at
800-999-0398, 24 hours a day, 7 days a week. Electronic gift certificates are emailed to the email address entered on the Electronic Gift Certificate product detail page in the Send to this Email Address box. Your electronic gift
certificate is usually emailed within an hour. We recommend you add
MindWare to your approved sender list so that the gift certificate
is not delivered to your bulk mail folder.
How long
does it take to get a gift certificate?
Standard
Gift Certificates: Normal
delivery of Gift Certificates is free and takes 3-5 business days.
Electronic Gift
Certificates: Delivery is free and can take up to 1 business
day.
Do you
offer expedited delivery for gift
certificates?
Yes. Expedited delivery is
charged as follows:
|
Priority
Mail |
Add
$5.00 |
2-3
business
days |
|
Next
Day Air |
Add
$10.00 |
1
business
day |
Orders
must be placed by 12:00 noon Central Time to ship that day, and are
shipped on business days ONLY (no holidays or
weekends).
Can I
make changes to my order after it is
submitted?
Order
changes can be made until the order starts processing in the
warehouse. Once the
order begins processing, we are sorry but no changes can be
made. To make a
change, you can
Sign In under My Account on http://www.mindware.com/
if
you already have an account with us, or by calling customer service
at 800-274-6123. Our
customer service representatives are available Monday-Friday from
8am to 5pm CST. Sign
in to your account:
Once you are signed in, go to Your Orders and click on
change or cancel an order.
Choose the order you want to make a change on and click on
the blue/green change button under Change Order. Please note: It will take
several minutes after placing your order to show up under your
account information.
This will take you into your order and allow you to make the
change if your order is not already being processed in the
warehouse. You can edit
the following information: bill to, ship to, payment information,
shipping method or to remove items. When you are done, click on
Save Changes. You
cannot add additional items to your order online. To add items, please email
us at
custserv@mindware.com
or
call us at 800-274-6123.
Our customer service representatives are available
Monday-Friday from 8am to 5pm CST.
Does my
browser need to be set to “accept cookies” to place an
order?
You
will need to accept the cookies from our site to shop and order from
our online catalog. It also helps to turn the "cookie warning" off
in your browser while you are on our site. We
use cookies only to record session information, such as items
that you add to your shopping cart.
We never use cookies to record confidential information, such as,
passwords, credit card numbers, etc.
How do I
cancel an order?
Orders
can be cancelled until the order starts processing in the
warehouse. Once the
order begins processing, we are sorry but an order cannot be
cancelled. To
cancel your order, you can
Sign In under My Account on http://www.mindware.com/
if
you already have an account with us or by calling customer service
at 800-274-6123. Our
customer service representatives are available Monday-Friday from
8am to 5pm CST. Sign
in to your account:
Once you are signed in, go to Your Orders and click
on
change
or cancel an order.
Choose the order you want to cancel and click on
the
blue/green cancel button under Change Order. This will pop up a box to
confirm you want to cancel your order. Click OK and the system will
cancel your order and display a cancel confirmation, which lists
your order number and the status of cancelled.
How do I
track my order?
Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code on the Order Tracking page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance. To track your order or view your order history if you have an account, you can Sign In here. Enter your Email Address and Password under Order History. Sign
in to your account under Order Tracking:
Once you are signed in, View Order History will pull up.
For detailed order information, click the order number. This page will list the
status of your order(s).
It shows the order number, date, status, invoice number, and
tracking number. If
your order is in process, the status will show as Not Yet
Shipped. In stock items
should ship normally within 1-2 business days from the date you
placed your order. If
your order has shipped, the status will show Shipped with the date
it shipped right after.
If your order shipped using FedEx or USPS, a tracking number
will appear in the tracking box. Why is there more than
one tracking number? There will be a separate tracking number
for each box that is shipped to you. Click on the tracking
number(s) to track the package at FedEx or USPS. A separate window will open
which gives tracking information. For FedEx, tracking
information includes an Expected Delivery Date. If your order shipped using
USPS, you should expect to receive your package in 2-7 days from the
ship date (Monday through Saturday). If you still have questions
regarding the status of your order, please email us at
custserv@mindware.com
or
call us at 800-274-6123.
Our customer service representatives are available
Monday-Friday from 8am to 5pm CST.
What is
my card security code?
The
card code is a three- or four- digit security code that is printed
on the back of cards (front for American Express). The number
typically appears at the end of the signature panel.
Where do
I find my card security code?
For
Visa, MasterCard, and Discover cards, the card code is the
last 3 digit number located on the back of your card on or above
your signature line. For an American Express card, it is the
4 digits on the FRONT above the end of your card number.
Why do
you ask for my security code from my credit
card?
We
ask for the code to protect our customers from fraud by making sure
that the person placing the order has the actual card in their
possession.
If an
item is on backorder, do you wait to ship the whole order until that
item comes in?
No. Within 1-2 business days we
ship the items that are available. Backordered item(s) will
ship as they come into our warehouse. Please allow 1-2 additional
days from the expected date for us to ship the item after it comes
in. If you would like
your whole order to ship together when the
item(s)
come in, please email us at
custserv@mindware.com
or
call us at 800-274-6123.
Our customer service representatives are available
Monday-Friday from 8am to 5pm CST.
How do I
check the balance of my gift certificate?
To
check the balance of your gift certificate, you can
Sign In on http://www.mindware.com/
if
you already have an account with us or by calling customer service
at 800-274-6123. Our
customer service representatives are available Monday-Friday from
8am to 5pm CST. Sign
in to your account:
Once you are signed in, go to
Payment
Settings and click on view your gift certificate balances. The next screen shows the
certificate number, original amount, remaining amount and expiration
date.
Can I
use a purchase order online?
Purchase
orders are accepted from schools and businesses only. We accept purchase orders by
fax or mail only at this time.
Order Status
How long
does it take for my order to ship?
In-stock
items are normally shipped within 1-2 business
days.
How long
will it take for my order to be delivered?
The
delivery times below include the 1-2 business days for the order to
ship.
|
Continental
US |
|
|
|
Physical
Address (Non PO Box and APO/FPO Addresses) |
Standard |
5-10
business days |
|
Rush
Delivery |
1,
2 or 3 business days if ordered before 12 noon CDT |
|
PO
Box Addresses |
Standard |
7-10
business days |
|
APO/FPO
Addresses |
Standard |
4-6
weeks to final destination |
|
U.S.
Territories including Puerto Rico |
Standard |
10-15
business days |
|
Alaska/Hawaii |
Standard |
Alaska
- 14-21 business days; Hawaii – 11-15 business
days |
|
Rush
Delivery |
1
or 2 business days if ordered before 12 noon CDT |
|
Canada/International |
Standard |
4-7
business days |
|
Rush
Delivery |
3-5
business days |
What
shipper(s) do you use?
We
ship with FedEx and the U.S. Postal Service (USPS).
|
Continental
US |
|
|
|
Physical
Address (Non PO Box and APO/FPO Addresses) |
Standard |
FedEx
or U.S. Postal Service (USPS) |
|
Rush
Delivery |
FedEx
1 Day, 2 Day, 3 Day |
|
PO
Box Addresses |
Standard |
U.S.
Postal Service (USPS) |
|
APO/FPO
Addresses |
Standard |
Parcel
Post |
|
U.S.
Territories including Puerto Rico |
Standard |
Parcel
Post |
|
Alaska/Hawaii |
Standard |
Parcel
Post |
|
Rush
Delivery |
FedEx
1 Day, 2 Day |
|
Canada/International |
Standard |
FedEx
International Economy |
|
Rush
Delivery |
FedEx
International Priority |
If an
item is on backorder, do you wait to ship the whole order until that
item comes in?
No. Within 1-2 business days we
ship the items that are available. Backordered item(s) will
ship as they come into our warehouse. Please allow 1-2 additional
days from the expected date for us to ship the item after it comes
in. If you would like
your whole order to ship together when the item(s) come in, please
email us at
custserv@mindware.com
or
call us at 800-274-6123.
Our customer service representatives are available
Monday-Friday from 8am to 5pm CST.
Do I
need to by home to sign for my order?
No. We do not require a
signature. The FedEx
driver or the Postal Service will determine if it is safe to leave a
package or if they will leave a note and try and deliver the next
business day. Your
package will be left in a non-conspicuous
location.
How do I
track my order?
Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code on the Order Tracking page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance. To track your order or view your order history if you have an account, you can Sign In here. Enter your Email Address and Password under Order History. Sign
in to your account:
Once you are signed in, View Order History will pull up.
For detailed order information, click the order number. This page will list the
status of your order(s).
It shows the order number, date, status, invoice number, and
tracking number. If
your order is in process, the status will show as Not Yet
Shipped. In stock items
should ship normally within 1-2 business days from the date you
placed your order. If
your order has shipped, the status will show Shipped with the date
it shipped right after.
If your order shipped using FedEx or USPS, a tracking number
will appear in the tracking box. Why is there more than
one tracking number? There will be a separate tracking number
for each box that is shipped to you. Click on the tracking
number(s) to track the package at FedEx or USPS. A separate window will open
which gives tracking information. For FedEx, tracking
information includes an Expected Delivery Date. If your order shipped using
USPS, you should expect to receive your package in 2-7 days from the
ship date (Monday through Saturday). If you still have questions
regarding the status of your order, please email us at
custserv@mindware.com
or
call us at 800-274-6123.
Our customer service representatives are available
Monday-Friday from 8am to 5pm CST.
Do you
send order confirmations?
Yes. If you provided your email
address to us, you will receive an order confirmation by email. You should receive within 1
business day. If you
have not received, check your spam/junk mail folder and make
MindWare an approved sender.
If you did not receive, please email
us at
custserv@mindware.com
or
call us at 800-274-6123 and we will re-email one to
you. Our
customer service representatives are available Monday-Friday from
8am to 5pm CST.
Do
you let us know when our order ships?
Yes. If you provided your email
address to us, you will receive a shipping confirmation by
email.
The
shipping confirmation will include the ship to and bill to name and
address information, shipment date, order number, shipment type (how
it shipped), item information and tracking number(s). If
your order shipped using FedEx or USPS, a tracking number will
appear in the tracking box.
Why is there more than one tracking number? There will
be a separate tracking number for each box that is shipped to
you.
How long
does it take to get a gift certificate?
Standard
Gift Certificates: Normal
delivery of Gift Certificates is free and takes 3-5 business
days. Expedited
delivery is charged as follows:
|
Priority
Mail |
Add
$5.00 |
2-3
business
days |
|
Next
Day Air |
Add
$10.00 |
1
business
day |
Orders
must be placed by 12:00 noon Central Time to ship that day, and are
shipped on business days ONLY (no holidays or
weekends).
Electronic
Gift Certificates: Delivery
is free and can take up to 1 business day. You need to enter a valid
shipping address when ordering an electronic gift
certificate.
Shipping Information
How long
does it take for my order to ship?
In-stock
items are normally shipped within 1-2 business
days.
How long
will it take for my order to arrive?
The
delivery times below include the 1-2 business days for the order to
ship.
|
Continental
US |
|
|
|
Physical
Address (Non PO Box and APO/FPO Addresses) |
Standard |
5-10
business days |
|
Rush
Delivery |
1,
2 or 3 business days if ordered before 12 noon CDT |
|
PO
Box Addresses |
Standard |
7-10
business days |
|
APO/FPO
Addresses |
Standard |
4-6
weeks to final destination |
|
U.S.
Territories including Puerto Rico |
Standard |
10-15
business days |
|
Alaska/Hawaii |
Standard |
Alaska
- 14-21 business days; Hawaii – 11-15 business
days |
|
Rush
Delivery |
1
or 2 business days if ordered before 12 noon CDT |
|
Canada/International |
Standard |
4-7
business days |
|
Rush
Delivery |
3-5
business days |
What shipper(s) do you use?
We
ship with FedEx and the U.S. Postal Service (USPS).
|
Continental
US |
|
|
|
Physical
Address (Non PO Box and APO/FPO Addresses) |
Standard |
FedEx
or U.S. Postal Service (USPS) |
|
Rush
Delivery |
FedEx
1 Day, 2 Day, 3 Day |
|
PO
Box Addresses |
Standard |
U.S.
Postal Service (USPS) |
|
APO/FPO
Addresses |
Standard |
Parcel
Post |
|
U.S.
Territories including Puerto Rico |
Standard |
Parcel
Post |
|
Alaska/Hawaii |
Standard |
Parcel
Post |
|
Rush
Delivery |
FedEx
1 Day, 2 Day |
|
Canada/International |
Standard |
FedEx
International Economy |
|
Rush
Delivery |
FedEx
International Priority |
Do I
need to by home to sign for my order?
No. We do not require a
signature. The FedEx
driver or the Postal Service will determine if it is safe to leave a
package or if they will leave a note and try and deliver the next
business day. Your
package will be left in a non-conspicuous
location.
How long
will it take to get my gift certificate?
Standard
Gift Certificates: Normal
delivery of Gift Certificates is free and takes 3-5 business
days. Expedited
delivery is charged as follows:
|
Priority
Mail |
Add
$5.00 |
2-3
business
days |
|
Next
Day Air |
Add
$10.00 |
1
business
day |
Orders
must be placed by 12:00 noon Central Time to ship that day, and are
shipped on business days ONLY (no holidays or
weekends).
Electronic
Gift Certificates: Delivery
is free and can take up to 1 business day. You need to enter a valid
shipping address when ordering an electronic gift
certificate
How do I
track my order?
Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code on the Order Tracking page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance. To track your order or view your order history if you have an account, you can Sign In here. Enter your Email Address and Password under Order History. Sign
in to your account:
Once you are signed in, View Order History will pull up.
For detailed order information, click the order number. This page will list the
status of your order(s).
It shows the order number, date, status, invoice number, and
tracking number. If
your order is in process, the status will show as Not Yet
Shipped. In stock items
should ship normally within 1-2 business days from the date you
placed your order. If
your order has shipped, the status will show Shipped with the date
it shipped right after.
If your order shipped using FedEx or USPS, a tracking number
will appear in the tracking box. Why is there more than
one tracking number? There will be a separate tracking number
for each box that is shipped to you. Click on the tracking
number(s) to track the package at FedEx or USPS. A separate window will open
which gives tracking information. For FedEx, tracking
information includes an Expected Delivery Date. If your order shipped using
USPS, you should expect to receive your package in 2-7 days from the
ship date (Monday through Saturday). If you still have questions
regarding the status of your order, please email us at
custserv@mindware.com
or
call us at 800-274-6123.
Our customer service representatives are available
Monday-Friday from 8am to 5pm CST.
Do you
send order confirmations?
Yes. If you provided your email
address to us, you will receive an order confirmation by email. You should receive within 1
business day. If you
have not received, check your spam/junk mail folder and make
MindWare an approved sender.
If you did not receive, please email
us at
custserv@mindware.com
or
call us at 800-274-6123 and we will re-email one to
you. Our
customer service representatives are available Monday-Friday from
8am to 5pm CST.
How do
we know when our order ships?
If
you provided your email address to us, you will receive a shipping
confirmation by email.
The
shipping confirmation will include the ship to and bill to name and
address information, shipment date, order number, shipment type (how
it shipped), item information and tracking number(s). If
your order shipped using FedEx or USPS, a tracking number will
appear in the tracking box.
Why is there more than one tracking number? There will
be a separate tracking number for each box that is shipped to
you.
How do I
add a gift message?
Click on the green Add Gift Message button on the shopping cart page. Enter your gift message in the box and click on the Save button. You can verify the gift message was added to your order on the Order Summary page in the Gift Message section.
How do I
send items to multiple addresses?
When
clicking on the Check Out button from your shopping cart you will be
taken to a Sign In page. Here, you can Sign In if you already have
an account with us, or you can continue checking out as a New
Customer. When you have made your Sign In choice, you will be taken
through a series of forms with your billing, shipping and payment
information. New
Customer:
The first is Billing Information and Credit Card Information. When you click continue, you
will be taken to the shipping information. Enter the first shipping
address and preferred ship method and click Continue. Click on the blue/green Ship
To Multiple Addresses button under the Shipping
Information. Click
on the blue/green Add New Address button and enter the additional
address(s). Once you
have all the addresses entered and saved, choose the correct address
from the drop down for each item (and the ship method). Click
Continue and then Continue Check Out to get back to the Summary
screen. Review
the information on the Summary screen to make sure each item is
going to the correct address and place your order by clicking on
Place Order. Customer
with account: Login to your account. Once logged in, you will be
taken to the shipping screen.
If the addresses are already included in your address book
for shipping addresses, you can continue by clicking on the
blue/green Ship To Multiple Addresses button. If not, click on the orange
Add New Address button and enter the additional address(s). Once you
have all the addresses entered and saved, click on the blue/green
Ship To Multiple Addresses button. Choose
the correct address from the drop down for each item (and the ship
method). Click Continue
and you will be taken to the billing screen. Choose or enter your billing
address and method of payment. Click
the Continue to Checkout button and you will be taken to an Order
Summary screen. Review
the information on the Summary screen to make sure each item is
going to the correct address and place your order by clicking on
Place Order.
Do you
charge tax?
There
is no sales tax added to www.MindWare.com
orders except orders shipped to Minnesota (6.875% state sales tax plus
any applicable county/local taxes).
How much
shipping and handling will I pay?
Shipping
and handling is calculated based on your merchandise total. See the shipping tables
below:
Standard
Delivery
Continental
U.S. Alaska, Hawaii and U.S. Territories including Puerto Rico
Orders:
|
Standard
Rates for the First Address: |
|
|
|
|
|
Standard |
|
Under
$25.00 |
$6.99
|
|
$25.00
to $49.99 |
$9.50
|
|
$50.00
to $74.99 |
$11.50
|
|
$75.00
to $99.99 |
$13.50
|
|
$100.00
to $149.99 |
$15.50
|
|
$150.00 to $499.99 |
10% |
|
$500.00+ |
5% |
These
charges go towards the costs of processing your order, warehouse
operations, shipping materials and postage required for the timely
delivery of your order.
If
shipping to more than one address, an additional $4.50 charge per
address applies.
Do I have to pay
additional shipping and handling for backorders?
No. We
generally ship items as soon as they become available. If you
receive multiple shipments due to some items on backorder, you will
not be charged additional shipping & handling for each
shipment.
Do you
deliver to Canada?
Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.
What are
the shipping charges to Canada?
Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.
Do you
deliver outside the U.S.?
Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.
What are
the shipping charges to ship internationally?
Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.
What is
the delivery time to APO/FPO addresses?
Standard
delivery to an APO/FPO address is by Parcel Post. Our experience has been that
these orders are received at the final destination within 6 weeks
from the ship date.
What is
the delivery time to Alaska/Hawaii?
Standard
delivery
to Alaska and Hawaii is by Parcel Post and normally takes 14-21
business days to Alaska and 11-15 business days to
Hawaii.
Is
expedited delivery available to Alaska/Hawaii?
Yes. 2nd
Day delivery
takes 2 business days if ordered by 12 noon central
time.
Next
Day delivery
takes 1 business day if ordered by 12 noon central time.
Please
Note:
3rd Day delivery is not available to Alaska and
Hawaii.
What is
the delivery time to U.S. Territories including Puerto
Rico?
Standard
delivery
is by Parcel Post and normally takes 10-15 business
days.
Is
expedited delivery available to U.S. Territories including Puerto
Rico?
Rush
delivery is not available to U.S. Territories including Puerto
Rico.
How will
my order be packaged?
All
items will be packaged carefully and shipped in a distinctive
MindWare box(s).
What if
my product arrives damaged?
Save
the item(s) and packaging and call us at 1-800-274-6123 or email us
at
custserv@mindware.com
Returns/Exchanges
What is
your return policy?
Satisfaction
Guaranteed
We
stand behind our commitment to provide you with top-quality
products. If you’re not
happy with any item, simply exchange it or return it at any time for
a full refund* of the product purchase price. We want you to be
satisfied! Shipping
(& handling) fees are non-refundable. If you need assistance,
please call 1-800-274-6123 or fax us at 1-888-299-9273 or email us
at
custserv@mindware.com.
How do I
return my order?
Returning
Items for a Refund
·
Please
fill in Sections 1 & 2 on the back of the
packing slip
and
include your packing slip (or a copy) along with
items.
·
Please
make sure all items are packaged adequately to avoid damage in
shipping to ensure a full refund.
·
We
suggest you insure all returns.
·
Refund
will be to original method of payment only.
·
Shipping
(& handling) fees are non-refundable.
Where
to return?
Return
to: MindWare® Returns, 11011 Holly Lane North, Dayton, MN 55369
Still
have questions?
Please
email us at
custserv@mindware.com
or
call us at 800-274-6123.
Our customer service representatives are available
Monday-Friday from 8am to 5pm CST.
What if
my product arrives damaged?
Save
the item(s) and packaging and call us at 1-800-274-6123 or email us
at
custserv@mindware.com
What if
my order was a gift?
Exchange
it for other MindWare® item(s) or a refund back to the
buyer.
What is
the address I send the return to?
Return
to: MindWare® Returns, 11011 Holly Lane North, Dayton, MN 55369
How long
will it take for me to get a credit?
You
should expect to receive your refund in 3-4 weeks from when you send
the return back to us.
This includes time for us to receive the return from the
shipper, time to process the return, and time for a credit to be
processed. In many
cases, you will receive a credit in less time.
·
Refund
will be to the original method of payment
only.
·
Gift
certificates are not redeemable for cash and cannot be returned for
a refund.
·
If
your order was a gift, you may exchange for other MindWare®
item(s) or a refund back to the buyer only.
How do I
exchange an item/order for something else?
Returning
Items for Exchange:
·
Please
fill in Sections 1, 2 & 3 on the back of the
packing slip
and
include your packing slip (or a copy) along with
items.
·
Please
make sure all items are packaged adequately to avoid damage in
shipping.
·
We
suggest you insure all returns.
·
Shipping
(& handling) fees are non-refundable.
·
No
shipping will be charged on the new order
·
If
your order was a gift, and you do not return the packing slip please
make sure to include the order number (or name and address) of the
purchaser as well as your name, address and telephone
number.
Is
the exchange total in Section 3 more than the credit for item(s)
being returned? Please
make sure you fill out Method of Payment in Section 3 completely
including your credit card number, expiration date, signature and
printed name.
Is
the exchange total in Section 3 less than the credit for item(s)
being returned?
If
you purchased the item(s), then a credit will be given back to the
original method of payment for the difference. If the items were a gift,
the difference will be put on account to use towards a future
purchase. No refunds
will be given back to the gift recipient.
Wish List
How do I
create a wish list?
You need to have an account and sign on to your account or create an account to start your Wish List. To begin, click on the Wish List box on the home page. You can Sign In if you already have an account with us, or create an account. Create an Account:
click on the Create an Account button. Enter in the Wish List Account Information including your email address, password, name and address, and click on the Create an Account button to create your account. Click Continue Shopping to shop and add products to your Wish List.
Sign in
to your account:
Once you are signed in click on Continue Shopping and start searching for the products you are interested in adding to your Wish List. When you click on the product hyperlink you will be taken to the item detail page, where you can click on Add to Wish List. You can click on Continue Shopping to continue adding items to your wish list.
How do I
view my wish list?
Click on the Wish List box on the home page and Sign In to your account with us. You will be taken to your Wish List.
Can I
email my list to others?
Yes. Click on the Wish List box on the home page and Sign In to your account with us. Enter one email address at a time and click on the blue Send Email button to send. Repeat this step to send your personalized list to multiple email addresses.
How do
people view my list?
You
will need to email your wish list to anyone you would like to view
it. The email includes the items on your wish list and the person
can click on any item and purchase it on our website. Please do not
share your account login information with anyone so they can view
your wish list.
Website Issues
What is
the benefit of setting up an account?
Setting
up and maintaining an account will simplify your shopping experience
at
http://www.mindware.com/.
Just
register with us once and start benefiting from our convenient
account services, like an address book that simplifies your shipping
choices, and our order tracking section to monitor all your
orders.
How do I
create an account?
When checking out, click
on the Create an Account button. Enter in your key code, the email address and password for your account, the billing
address from your credit card statement, and your credit card information to create your account. Click Continue and you will
be taken to the shipping information screen. Enter in your shipping
information and ship method and click Continue. An account will now be set
up for you.
Is the
information I give you safe and secure?
We
are committed to protecting your customer information and its
confidential nature.
Your credit card and other personal information will be
absolutely safe when you place orders at
http://www.mindware.com/.
We use Secure Sockets Layer
(SSL), an advanced data encryption technology, to ensure the
security and confidentiality of your personal information including
your credit card number for information exchanged between your
browser and our e-commerce server.
We
guarantee that you are 100% safe shopping with
www.mindware.com.
What
browser do I need to shop?
Secure
Sockets Layer (SSL) technology
works with Netscape Navigator (version 2.0 and above),
Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL
3.0 and above). Secure
Sockets Layering (SSL) technology is the industry standard for
secure online transactions.
When you order from our website, information sent over the
internet is encrypted and protected.
Does my
browser need to be set to “accept cookies” to place an
order?
You
will need to accept the cookies from our site to shop and order from
our online catalog. It also helps to turn the "cookie warning" off
in your browser while you are on our site. We
use cookies only to record session information, such as items
that you add to your shopping cart.
We never use cookies to record confidential information, such as,
passwords, credit card numbers, etc.
How do I
add a gift message?
Click on the green Add Gift Message button on the shopping cart page. Enter your gift message in the box and click on the Save button. You can verify the gift message was added to your order on the Order Summary page in the Gift Message section.
When is
my order actually placed?
When
you click on the blue/green Place Order button on the Order Summary
screen. After you click
on that button, you will be taken to a Thank You page. This includes your order
number, a thank you for ordering and a statement letting you know an
order confirmation has been sent to what email address. We suggest you print a copy
for your records.
How do I
send items to multiple addresses?
When
clicking on the Check Out button from your shopping cart you will be
taken to a Sign In page. Here, you can Sign In if you already have
an account with us, or you can continue checking out as a New
Customer. When you have made your Sign In choice, you will be taken
through a series of forms with your billing, shipping and payment
information. New
Customer:
The first is Billing Information and Credit Card Information. When you click continue, you
will be taken to the shipping information. Enter the first shipping
address and preferred ship method and click Continue. Click on the blue/green Ship
To Multiple Addresses button under the Shipping
Information. Click
on the blue/green Add New Address button and enter the additional
address(s). Once you
have all the addresses entered and saved, choose the correct address
from the drop down for each item (and the ship method). Click
Continue and then Continue Check Out to get back to the Summary
screen. Review
the information on the Summary screen to make sure each item is
going to the correct address and place your order by clicking on
Place Order. Customer
with account: Login to your account. Once logged in, you will be
taken to the shipping screen.
If the addresses are already included in your address book
for shipping addresses, you can continue by clicking on the
blue/green Ship To Multiple Addresses button. If not, click on the orange
Add New Address button and enter the additional address(s). Once you
have all the addresses entered and saved, click on the blue/green
Ship To Multiple Addresses button. Choose
the correct address from the drop down for each item (and the ship
method). Click Continue
and you will be taken to the billing screen. Choose or enter your billing
address and method of payment. Click
the Continue to Checkout button and you will be taken to an Order
Summary screen. Review
the information on the Summary screen to make sure each item is
going to the correct address and place your order by clicking on
Place Order.
Do you
charge tax?
There
is no sales tax added to www.MindWare.com
orders except orders shipped to Minnesota (6.875% state sales tax plus
any applicable county/local taxes).
Product
Information
What if
I have a question on a product?
Many
questions can be answered by reviewing the description of a product
or the manual/instructions for that product on
http://www.mindware.com/. If
the catalog or
http://www.mindware.com/
does
not have the information you need, please email us at
custserv@mindware.com
or
call us at 800-274-6123.
Our customer service representatives are available
Monday-Friday from 8am to 5pm CST.
Can I
check the availability of an item?
Yes. When you add the item to
your cart, a letter is shown to the right of the product picture and
description. If the
item is available, an “A” will be shown. If the item is on backorder,
a “B” will be shown.
Backordered
items will be shipped as soon as they are available. You will not be
charged for backordered items until they ship.
How do I
submit a product for review?
Product
information and samples should be sent to the MindWare merchandising
staff at the following address: MindWare, Attn: Jennifer Van Buren,
2100 County Road C West,Roseville,
MN 55113-2501 USA
Can I
order a backordered item?
Yes. Just keep the item in your
cart. Backordered
items will be shipped as soon as they are available. You will not be charged for
backordered items until they ship.
Are your
products safe?
MindWare
has been in the business of developing and sourcing toys, books and
games to stimulate learning since 1991. We have always selected
products that are of high quality and safe for our customers. All
products offered in the 2011 Fall and Holiday catalogs have been
tested at an independent laboratory and have passed all tests
required by law. If you have any questions regarding MindWare's
practices or standards on toy safety or testing, please email us at
custserv@mindware.com.
Catalog and Emails
How do I
get a catalog?
Click here. Or
call us at 800-999-0398, 24 hour a day, 7 days a
week.
How can
I be removed from your catalog mailing list?
If
you wish to stop receiving our catalog, please email us
at:
custserv@mindware.com.
We
appreciate your patience as it may take up to 1-2 mailings before
your catalog can be stopped completely. If you order from us again
in the future, you can request that the information you provide is
not shared or used to send you a catalog.
How can
I stop receiving the free newsletter?
To
be permanently removed from our newsletter simply email us
at
custserv@mindware.com. You
may also unsubscribe by writing to us at:
MindWare,
2100
County Rd C W, Roseville, MN 55113.