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Frequently Asked Questions

Most Frequently Asked Questions

How do I add a gift message?

How do I send items to multiple addresses?

What are the standard shipping charges?

Placing an Order

How do I place an order?

How do I add a gift message?

How do I send items to multiple addresses?

Do you charge tax?

When is my credit card charged?

Will prices display on the packing slip of my gift order?

What are the standard shipping charges?

Do you offer expedited delivery?

What gift options are available?

Do you deliver to Canada?

Do you deliver outside the U.S.?

What are the shipping charges to ship internationally?

How do I purchase gift certificates online?

How long does it take to get a gift certificate?

Do you offer expedited delivery for gift certificates?

Can I make changes to my order after it is submitted?

Does my browser need to be set to “accept cookies” to place an order?

How do I cancel an order?

How do I track my order?

What is my card security code?

Where do I find my card security code?

Why do you ask for my security code from my credit card?

If an item is on backorder, do you wait to ship the whole order until that item comes in?

How do I check the balance of my gift certificate?

Can I use a purchase order online?

Order Status

How long does it take for my order to ship?

How long will it take for my order to be delivered?

What shipper(s) do you use?

If an item is on backorder, do you wait to ship the whole order until that item comes in?

Do I need to by home to sign for my order?

How do I track my order?

Do you send order confirmations?

How long does it take to get a gift certificate?

Shipping Information

How long does it take for my order to ship?

How long will it take for my order to arrive?

Do I need to by home to sign for my order?

How long will it take to get my gift certificate?

How do I track my order?

Do you send order confirmations?

How do we know when our order ships?

How do I add a gift message?

How do I send items to multiple addresses?

Do you charge tax?

How much shipping and handling will I pay?

Do you deliver to Canada?

What are the shipping charges to Canada?

Do you deliver outside the U.S.?

What are the shipping charges to ship internationally?

Who is responsible for paying the duties and taxes?

What is the delivery time to APO/FPO addresses?

What is the delivery time to Alaska/Hawaii?

Is expedited delivery available to Alaska/Hawaii?

What is the delivery time to U.S. Territories including Puerto Rico?

Is expedited delivery available to U.S. Territories including Puerto Rico?

How will my order be packaged?

What if my product arrives damaged?

Returns/Exchanges

What is your return policy?

How do I return my order?

What if my product arrives damaged?

What if my order was a gift?

What is the address I send the return to?

How long will it take for me to get a credit?

How do I exchange an item/order for something else?

Wish List

How do I create a wish list?

How do I view my wish list?

Can I email my list to others?

How do people view my list?

Website Issues

What is the benefit of setting up an account?

How do I create an account?

Is the information I give you safe and secure?

What browser do I need to shop?

Does my browser need to be set to “accept cookies” to place an order?

How do I add a gift message?

When is my order actually placed?

How do I send items to multiple addresses?

Do you charge tax?

Product Information

What if I have a question on a product?

Can I check the availability of an item?

How do I submit a product for review?

Can I order a backordered item?

Are your products safe?

Catalogs and Emails

How do I get a catalog?

Placing an Order

Order Status

Shipping Information

Returns/Exchanges

Wish List

Website Issues

Product Information

Catalog and Emails

Placing an Order

How do I place an order?

It's easy. If you know the item numbers for all the items you want to order, click on Catalog Quick Shop.  Enter in the key code from the pink box on the back of your catalog and all the item numbers and click on Continue.  If all the items are in your shopping cart, click the Checkout button and you will be taken to a Sign In page.  Here, you can Sign In if you already have an account with us, or you can continue checking out as a New Customer. When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this order confirmation will be emailed to you promptly.

If you do not use the catalog quick shop, search for the product(s).  Click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box and then scroll down to the bottom of the page and click the Add to Cart button. When you are ready to checkout, you have two options to choose from. You can click the blue/green Checkout button right after you've added an item to your cart or you can click on the blue/green shopping cart in the upper right hand section of every page. When clicking on the Check Out button from your shopping cart you will be taken to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue checking out as a New Customer. When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this order confirmation will be emailed to you promptly.

Phone/Fax Orders: You can also place your order by calling us at 800-999-0398 or by faxing us at 888-299-9273.

How do I add a gift message?

Click on the green Add Gift Message button on the shopping cart page. Enter your gift message in the box and click on the Save button. You can verify the gift message was added to your order on the Order Summary page in the Gift Message section. 

How do I send items to multiple addresses?

When clicking on the Check Out button from your shopping cart you will be taken to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue checking out as a New Customer. When you have made your Sign In choice, you will be taken through a series of forms with your billing, shipping and payment information.  New Customer: The first is Billing Information and Credit Card Information.  When you click continue, you will be taken to the shipping information.  Enter the first shipping address and preferred ship method and click Continue.  Click on the blue/green Ship To Multiple Addresses button under the Shipping Information.  Click on the blue/green Add New Address button and enter the additional address(s).  Once you have all the addresses entered and saved, choose the correct address from the drop down for each item (and the ship method).  Click Continue and then Continue Check Out to get back to the Summary screen.  Review the information on the Summary screen to make sure each item is going to the correct address and place your order by clicking on Place Order.   Customer with account:  Login to your account.  Once logged in, you will be taken to the shipping screen.  If the addresses are already included in your address book for shipping addresses, you can continue by clicking on the blue/green Ship To Multiple Addresses button.  If not, click on the orange Add New Address button and enter the additional address(s). Once you have all the addresses entered and saved, click on the blue/green Ship To Multiple Addresses button.  Choose the correct address from the drop down for each item (and the ship method).  Click Continue and you will be taken to the billing screen.  Choose or enter your billing address and method of payment.  Click the Continue to Checkout button and you will be taken to an Order Summary screen.  Review the information on the Summary screen to make sure each item is going to the correct address and place your order by clicking on Place Order.  

Do you charge tax?

There is no sales tax added to www.MindWare.com orders except orders shipped to Minnesota (6.875% state sales tax plus applicable city sales tax) or Nebraska (5.5% state sales tax plus applicable city sales tax).

When is my credit card charged?

Your card is charged as soon as your order ships. If your order includes both in-stock and backordered items, you will initially be charged only for the in-stock portion of your order. If your order only includes backordered items, your card won't be charged until the items ship.

Will prices display on the packing slip of my gift order?

If you include a gift message or check the box on the ship to address that it is a gift address, pricing is not shown and a catalog is not included with the order.

What are the standard shipping charges?

Shipping charges are calculated based on your merchandise total.   

Standard Delivery

Continental U.S. Alaska, Hawaii and U.S. Territories including Puerto Rico Orders:

Standard Rates for the First Address:

Standard

Under $25.00

$6.99

$25.00 to $49.99

$9.99

$50.00 to $74.99

$11.99

$75.00 to $99.99

$13.99

$100.00 to $149.99

$15.99

$150.00 to $499.99

10%

$500.00+

5%

These charges go towards the costs of processing your order, warehouse operations, shipping materials and postage required for the timely delivery of your order.

If shipping to more than one address, an additional $4.50 charge per address applies. 

Canadian and International Orders:

Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.  

Do you offer expedited delivery?

Yes.  Rush Delivery: These charges are in addition to standard shipping and handling charges and are per address. 

Orders must be received by 12 noon Central Time to ship that day, and are shipped on business days ONLY (not holidays or weekends). 

3rd Day Air

Add $10.00

3 business days

2nd Day Air

Add $15.00

2 business days

Next Day Air

Add $25.00

1 business day

Alaska/Hawaii: Add $15.00 for 2nd Day Air to the Standard Delivery Charges.  Add $25.00 for Next Day Air to the Standard Delivery Charges

U.S. Territories including Puerto Rico: Rush delivery is not available.

Canada: FedEx International Priority

Please see the chart below for estimated rush delivery times for in-stock items.

Rush Delivery

Estimated Delivery Times

Order by Noon CDT:

3 Day

2 Day

Next Day Air

Sunday

Thursday

Wednesday

Tuesday

Monday

Thursday

Wednesday

Tuesday

Tuesday

Friday

Thursday

Wednesday

Wednesday

Following Monday

Friday

Thursday

Thursday

Following Tuesday

Following Monday

Friday

Friday

Following Wednesday

Following Tuesday

Following Monday

Saturday

Thursday

Wednesday

Tuesday

What gift options are available?

Gift Certificates: Not sure what to get for that special someone? Gift certificates are winners every time.  You can buy a gift certificate to be mailed to that special someone (we will include the latest MindWare catalog for each recipient) or email an electronic gift certificate.  Order as many as you need.  Gift certificates are available in amounts of $5, $10, $20, $25, $50, $75 and $100.  Please note: Gift certificates are not redeemable for cash and cannot be returned for a refund.  To order an Electronic Gift Certificate, click here.  To order a gift certificate to be mailed, please call our order line at 800-999-0398, 24 hours a day, 7 days a week.

Gift Messages: Click on the green Add Gift Message button on the shopping cart page. Enter your gift message in the box and click on the Save button. You can verify the gift message was added to your order on the Order Summary page in the Gift Message section. . When you include a gift message with your order, your order is automatically shipped out in a distinctive MindWare box. There is a sticker on the carton that states "A Gift For You".  Pricing is not shown on gift orders and a catalog is not included with the order.  At this time, we do not offer gift-wrapping services.  We hope to have this service available in the near future.

Do you deliver to Canada?

Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST. 

Do you deliver outside the U.S.?

Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.  

What are the shipping charges to ship internationally?

Canadian and International Orders:

Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.

How do I purchase gift certificates online?

To order an Electronic Gift Certificate, click here.  You need to enter a valid shipping address when ordering an electronic gift certificate.  To order a gift certificate to be mailed, please call our order line at 800-999-0398, 24 hours a day, 7 days a week.    Electronic gift certificates are emailed to the email address entered on the Electronic Gift Certificate product detail page in the Send to this Email Address box.  Your electronic gift certificate is usually emailed within an hour.  We recommend you add MindWare to your approved sender list so that the gift certificate is not delivered to your bulk mail folder.

How long does it take to get a gift certificate?

Standard Gift Certificates: Normal delivery of Gift Certificates is free and takes 3-5 business days.  Electronic Gift Certificates: Delivery is free and can take up to 1 business day. 

Do you offer expedited delivery for gift certificates?

Yes.  Expedited delivery is charged as follows:

Priority Mail

Add $5.00

2-3 business days

Next Day Air

Add $10.00

1 business day

Orders must be placed by 12:00 noon Central Time to ship that day, and are shipped on business days ONLY (no holidays or weekends).

Can I make changes to my order after it is submitted?

Order changes can be made until the order starts processing in the warehouse.  Once the order begins processing, we are sorry but no changes can be made.   To make a change, you can Sign In under My Account on http://www.mindware.com/ if you already have an account with us, or by calling customer service at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.  Sign in to your account:  Once you are signed in, go to Your Orders and click on change or cancel an order.  Choose the order you want to make a change on and click on the blue/green change button under Change Order.  Please note: It will take several minutes after placing your order to show up under your account information.  This will take you into your order and allow you to make the change if your order is not already being processed in the warehouse.  You can edit the following information: bill to, ship to, payment information, shipping method or to remove items.  When you are done, click on Save Changes.  You cannot add additional items to your order online.  To add items, please email us at custserv@mindware.com or call us at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

Does my browser need to be set to “accept cookies” to place an order?

You will need to accept the cookies from our site to shop and order from our online catalog. It also helps to turn the "cookie warning" off in your browser while you are on our site.   We use cookies only to record session information, such as items that you add to your shopping cart. We never use cookies to record confidential information, such as, passwords, credit card numbers, etc.

How do I cancel an order?

Orders can be cancelled until the order starts processing in the warehouse.  Once the order begins processing, we are sorry but an order cannot be cancelled.   To cancel your order, you can Sign In under My Account on http://www.mindware.com/ if you already have an account with us or by calling customer service at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.  Sign in to your account:  Once you are signed in, go to Your Orders and click on change or cancel an order.  Choose the order you want to cancel and click on the blue/green cancel button under Change Order.  This will pop up a box to confirm you want to cancel your order.  Click OK and the system will cancel your order and display a cancel confirmation, which lists your order number and the status of cancelled.

How do I track my order?

Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code on the Order Tracking page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance. To track your order or view your order history if you have an account, you can Sign In here. Enter your Email Address and Password under Order History.  Sign in to your account under Order Tracking:  Once you are signed in, View Order History will pull up.  For detailed order information, click the order number.  This page will list the status of your order(s).   It shows the order number, date, status, invoice number, and tracking number.  If your order is in process, the status will show as Not Yet Shipped.  In stock items should ship normally within 1-2 business days from the date you placed your order.  If your order has shipped, the status will show Shipped with the date it shipped right after.  If your order shipped using FedEx, UPS, or USPS, a tracking number will appear in the tracking box.  Why is there more than one tracking number? There will be a separate tracking number for each box that is shipped to you.  Click on the tracking number(s) to track the package at FedEx, UPS, or USPS.  A separate window will open which gives tracking information.  For FedEx and UPS, tracking information includes an Expected Delivery Date.  If your order shipped using USPS, you should expect to receive your package in 2-7 days from the ship date (Monday through Saturday).  If you still have questions regarding the status of your order, please email us at custserv@mindware.com or call us at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

What is my card security code?

The card code is a three- or four- digit security code that is printed on the back of cards (front for American Express). The number typically appears at the end of the signature panel.

Where do I find my card security code?

For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line. For an American Express card, it is the 4 digits on the FRONT above the end of your card number.

Why do you ask for my security code from my credit card?

We ask for the code to protect our customers from fraud by making sure that the person placing the order has the actual card in their possession.

If an item is on backorder, do you wait to ship the whole order until that item comes in?

No.  Within 1-2 business days we ship the items that are available.  Backordered item(s) will ship as they come into our warehouse.  Please allow 1-2 additional days from the expected date for us to ship the item after it comes in.  If you would like your whole order to ship together when the item(s) come in, please email us at custserv@mindware.com or call us at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

How do I check the balance of my gift certificate?

To check the balance of your gift certificate, you can Sign In on http://www.mindware.com/ if you already have an account with us or by calling customer service at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.  Sign in to your account:  Once you are signed in, go to Payment Settings and click on view your gift certificate balances.  The next screen shows the certificate number, original amount, remaining amount and expiration date.

Can I use a purchase order online?

Purchase orders are accepted from schools and businesses only.  We accept purchase orders by fax or mail only at this time.

Order Status

How long does it take for my order to ship?

In-stock items are normally shipped within 1-2 business days.

How long will it take for my order to be delivered?

The delivery times below include the 1-2 business days for the order to ship.

Continental US

Physical Address (Non PO Box and APO/FPO Addresses)

Standard

5-10 business days

Rush Delivery

1, 2 or 3 business days if ordered before 12 noon CDT

PO Box Addresses

Standard

7-10 business days

APO/FPO Addresses

Standard

4-6 weeks to final destination

U.S. Territories including Puerto Rico

Standard

10-15 business days

Alaska/Hawaii

Standard

Alaska - 14-21 business days; Hawaii – 11-15 business days

Rush Delivery

1 or 2 business days if ordered before 12 noon CDT

Canada/International

Standard

4-7 business days

Rush Delivery

3-5 business days

What shipper(s) do you use?

We ship with FedEx and the U.S. Postal Service (USPS). 

Continental US

Physical Address (Non PO Box and APO/FPO Addresses)

Standard

FedEx or U.S. Postal Service (USPS)

Rush Delivery

FedEx 1 Day, 2 Day, 3 Day

PO Box Addresses

Standard

U.S. Postal Service (USPS)

APO/FPO Addresses

Standard

Parcel Post

U.S. Territories including Puerto Rico

Standard

Parcel Post

Alaska/Hawaii

Standard

Parcel Post

Rush Delivery

FedEx 1 Day, 2 Day

Canada/International

Standard

FedEx International Economy

Rush Delivery

FedEx International Priority

If an item is on backorder, do you wait to ship the whole order until that item comes in?

No.  Within 1-2 business days we ship the items that are available.  Backordered item(s) will ship as they come into our warehouse.  Please allow 1-2 additional days from the expected date for us to ship the item after it comes in.  If you would like your whole order to ship together when the item(s) come in, please email us at custserv@mindware.com or call us at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

Do I need to by home to sign for my order?

No.  We do not require a signature.  The FedEx driver or the Postal Service will determine if it is safe to leave a package or if they will leave a note and try and deliver the next business day.  Your package will be left in a non-conspicuous location.

How do I track my order?

Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code on the Order Tracking page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance. To track your order or view your order history if you have an account, you can Sign In here. Enter your Email Address and Password under Order History.    Sign in to your account:  Once you are signed in, View Order History will pull up.  For detailed order information, click the order number.  This page will list the status of your order(s).   It shows the order number, date, status, invoice number, and tracking number.  If your order is in process, the status will show as Not Yet Shipped.  In stock items should ship normally within 1-2 business days from the date you placed your order.  If your order has shipped, the status will show Shipped with the date it shipped right after.  If your order shipped using FedEx, UPS or USPS, a tracking number will appear in the tracking box.  Why is there more than one tracking number? There will be a separate tracking number for each box that is shipped to you.  Click on the tracking number(s) to track the package at FedEx, UPS, or USPS.  A separate window will open which gives tracking information.  For FedEx or UPS, tracking information includes an Expected Delivery Date.  If your order shipped using USPS, you should expect to receive your package in 2-7 days from the ship date (Monday through Saturday).  If you still have questions regarding the status of your order, please email us at custserv@mindware.com or call us at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

Do you send order confirmations?

Yes.  If you provided your email address to us, you will receive an order confirmation by email.  You should receive within 1 business day.  If you have not received, check your spam/junk mail folder and make MindWare an approved sender.  If you did not receive, please email us at custserv@mindware.com or call us at 800-274-6123 and we will re-email one to you.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

Do you let us know when our order ships?

Yes.  If you provided your email address to us, you will receive a shipping confirmation by email. 

The shipping confirmation will include the ship to and bill to name and address information, shipment date, order number, shipment type (how it shipped), item information and tracking number(s).  If your order shipped using FedEx or USPS, a tracking number will appear in the tracking box.  Why is there more than one tracking number? There will be a separate tracking number for each box that is shipped to you. 

How long does it take to get a gift certificate?

Standard Gift Certificates: Normal delivery of Gift Certificates is free and takes 3-5 business days.  Expedited delivery is charged as follows:

Priority Mail

Add $5.00

2-3 business days

Next Day Air

Add $10.00

1 business day

Orders must be placed by 12:00 noon Central Time to ship that day, and are shipped on business days ONLY (no holidays or weekends).

Electronic Gift Certificates: Delivery is free and can take up to 1 business day. You need to enter a valid shipping address when ordering an electronic gift certificate.

Shipping Information

How long does it take for my order to ship?

In-stock items are normally shipped within 1-2 business days.

How long will it take for my order to arrive?

The delivery times below include the 1-2 business days for the order to ship.

Continental US

Physical Address (Non PO Box and APO/FPO Addresses)

Standard

5-10 business days

Rush Delivery

1, 2 or 3 business days if ordered before 12 noon CDT

PO Box Addresses

Standard

7-10 business days

APO/FPO Addresses

Standard

4-6 weeks to final destination

U.S. Territories including Puerto Rico

Standard

10-15 business days

Alaska/Hawaii

Standard

Alaska - 14-21 business days; Hawaii – 11-15 business days

Rush Delivery

1 or 2 business days if ordered before 12 noon CDT

Canada/International

Standard

4-7 business days

Rush Delivery

3-5 business days

What shipper(s) do you use?

We ship with FedEx and the U.S. Postal Service (USPS). 

Continental US

Physical Address (Non PO Box and APO/FPO Addresses)

Standard

FedEx or U.S. Postal Service (USPS)

Rush Delivery

FedEx 1 Day, 2 Day, 3 Day

PO Box Addresses

Standard

U.S. Postal Service (USPS)

APO/FPO Addresses

Standard

Parcel Post

U.S. Territories including Puerto Rico

Standard

Parcel Post

Alaska/Hawaii

Standard

Parcel Post

Rush Delivery

FedEx 1 Day, 2 Day

Canada/International

Standard

FedEx International Economy

Rush Delivery

FedEx International Priority

Do I need to by home to sign for my order?

No.  We do not require a signature.  The FedEx driver or the Postal Service will determine if it is safe to leave a package or if they will leave a note and try and deliver the next business day.  Your package will be left in a non-conspicuous location.

How long will it take to get my gift certificate?

Standard Gift Certificates: Normal delivery of Gift Certificates is free and takes 3-5 business days.  Expedited delivery is charged as follows:

Priority Mail

Add $5.00

2-3 business days

Next Day Air

Add $10.00

1 business day

Orders must be placed by 12:00 noon Central Time to ship that day, and are shipped on business days ONLY (no holidays or weekends).

Electronic Gift Certificates: Delivery is free and can take up to 1 business day. You need to enter a valid shipping address when ordering an electronic gift certificate

How do I track my order?

Information about your order is available 24 hours after the order is placed. To check the status of your order, please enter your order number and billing address zip code on the Order Tracking page. If you do not know your order number, please call 800-274-6123 or email custserv@mindware.com for assistance. To track your order or view your order history if you have an account, you can Sign In here. Enter your Email Address and Password under Order History.    Sign in to your account:  Once you are signed in, View Order History will pull up.  For detailed order information, click the order number.  This page will list the status of your order(s).   It shows the order number, date, status, invoice number, and tracking number.  If your order is in process, the status will show as Not Yet Shipped.  In stock items should ship normally within 1-2 business days from the date you placed your order.  If your order has shipped, the status will show Shipped with the date it shipped right after.  If your order shipped using FedEx, UPS, or USPS, a tracking number will appear in the tracking box.  Why is there more than one tracking number? There will be a separate tracking number for each box that is shipped to you.  Click on the tracking number(s) to track the package at FedEx, UPS or USPS.  A separate window will open which gives tracking information.  For FedEx or UPS, tracking information includes an Expected Delivery Date.  If your order shipped using USPS, you should expect to receive your package in 2-7 days from the ship date (Monday through Saturday).  If you still have questions regarding the status of your order, please email us at custserv@mindware.com or call us at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

Do you send order confirmations?

Yes.  If you provided your email address to us, you will receive an order confirmation by email.  You should receive within 1 business day.  If you have not received, check your spam/junk mail folder and make MindWare an approved sender.  If you did not receive, please email us at custserv@mindware.com or call us at 800-274-6123 and we will re-email one to you.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

How do we know when our order ships?

If you provided your email address to us, you will receive a shipping confirmation by email. 

The shipping confirmation will include the ship to and bill to name and address information, shipment date, order number, shipment type (how it shipped), item information and tracking number(s).  If your order shipped using FedEx or USPS, a tracking number will appear in the tracking box.  Why is there more than one tracking number? There will be a separate tracking number for each box that is shipped to you. 

How do I add a gift message?

Click on the green Add Gift Message button on the shopping cart page. Enter your gift message in the box and click on the Save button. You can verify the gift message was added to your order on the Order Summary page in the Gift Message section.

How do I send items to multiple addresses?

When clicking on the Check Out button from your shopping cart you will be taken to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue checking out as a New Customer. When you have made your Sign In choice, you will be taken through a series of forms with your billing, shipping and payment information.  New Customer: The first is Billing Information and Credit Card Information.  When you click continue, you will be taken to the shipping information.  Enter the first shipping address and preferred ship method and click Continue.  Click on the blue/green Ship To Multiple Addresses button under the Shipping Information.  Click on the blue/green Add New Address button and enter the additional address(s).  Once you have all the addresses entered and saved, choose the correct address from the drop down for each item (and the ship method).  Click Continue and then Continue Check Out to get back to the Summary screen.  Review the information on the Summary screen to make sure each item is going to the correct address and place your order by clicking on Place Order.   Customer with account:  Login to your account.  Once logged in, you will be taken to the shipping screen.  If the addresses are already included in your address book for shipping addresses, you can continue by clicking on the blue/green Ship To Multiple Addresses button.  If not, click on the orange Add New Address button and enter the additional address(s). Once you have all the addresses entered and saved, click on the blue/green Ship To Multiple Addresses button.  Choose the correct address from the drop down for each item (and the ship method).  Click Continue and you will be taken to the billing screen.  Choose or enter your billing address and method of payment.  Click the Continue to Checkout button and you will be taken to an Order Summary screen.  Review the information on the Summary screen to make sure each item is going to the correct address and place your order by clicking on Place Order.  

Do you charge tax?

There is no sales tax added to www.MindWare.com orders except orders shipped to Minnesota (6.875% state sales tax plus applicable city sales tax) or Nebraska (5.5% state sales tax plus applicable city sales tax).

How much shipping and handling will I pay?

Shipping and handling is calculated based on your merchandise total.  See the shipping tables below:

Standard Delivery

Continental U.S. Alaska, Hawaii and U.S. Territories including Puerto Rico Orders:

Standard Rates for the First Address:

Standard

Under $25.00

$6.99

$25.00 to $49.99

$9.99

$50.00 to $74.99

$11.99

$75.00 to $99.99

$13.99

$100.00 to $149.99

$15.99

$150.00 to $499.99

10%

$500.00+

5%

These charges go towards the costs of processing your order, warehouse operations, shipping materials and postage required for the timely delivery of your order.

If shipping to more than one address, an additional $4.50 charge per address applies.

Do I have to pay additional shipping and handling for backorders?

No.  We generally ship items as soon as they become available. If you receive multiple shipments due to some items on backorder, you will not be charged additional shipping & handling for each shipment.

Do you deliver to Canada?

Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.  

What are the shipping charges to Canada?

Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.

Do you deliver outside the U.S.?

Yes. Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.

What are the shipping charges to ship internationally?

Please email us at custserv@mindware.com or call us at 800-274-6123 for rates and/or to place an order. Our customer service representatives are available Monday-Friday from 8am to 4:30pm CST.

What is the delivery time to APO/FPO addresses?

Standard delivery to an APO/FPO address is by Parcel Post.  Our experience has been that these orders are received at the final destination within 6 weeks from the ship date.

What is the delivery time to Alaska/Hawaii?

Standard delivery to Alaska and Hawaii is by Parcel Post and normally takes 14-21 business days to Alaska and 11-15 business days to Hawaii.

Is expedited delivery available to Alaska/Hawaii?

Yes.  2nd Day delivery takes 2 business days if ordered by 12 noon central time.

Next Day delivery takes 1 business day if ordered by 12 noon central time. 

Please Note: 3rd Day delivery is not available to Alaska and Hawaii.

What is the delivery time to U.S. Territories including Puerto Rico?

Standard delivery is by Parcel Post and normally takes 10-15 business days.

Is expedited delivery available to U.S. Territories including Puerto Rico?

Rush delivery is not available to U.S. Territories including Puerto Rico.

How will my order be packaged?

All items will be packaged carefully and shipped in a distinctive MindWare box(s).

What if my product arrives damaged?

Save the item(s) and packaging and call us at 1-800-274-6123 or email us at custserv@mindware.com

Returns/Exchanges

What is your return policy?

Satisfaction Guaranteed

We stand behind our commitment to provide you with top-quality products.  If you’re not happy with any item, simply exchange it or return it at any time for a full refund* of the product purchase price.  We want you to be satisfied!  Shipping (& handling) fees are non-refundable.  If you need assistance, please call 1-800-274-6123 or fax us at 1-888-299-9273 or email us at custserv@mindware.com.

How do I return my order?

Returning Items for a Refund

·         Please include your packing slip (or a copy) along with items.

·         Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund.

·         We suggest you insure all returns.

·         Refund will be to original method of payment only.

·         Shipping (& handling) fees are non-refundable.

Where to return?  Return to: MindWare® Returns, 11112 I Street, Omaha, NE 68137

Still have questions?  Please email us at custserv@mindware.com or call us at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

What if my product arrives damaged?

Save the item(s) and packaging and call us at 1-800-274-6123 or email us at custserv@mindware.com

What if my order was a gift?

Exchange it for other MindWare® item(s) or a refund back to the buyer.

What is the address I send the return to?

Return to: MindWare® Returns, 11112 I Street, Omaha, NE 68137

How long will it take for me to get a credit?

You should expect to receive your refund in 3-4 weeks from when you send the return back to us.  This includes time for us to receive the return from the shipper, time to process the return, and time for a credit to be processed.  In many cases, you will receive a credit in less time. 

·         Refund will be to the original method of payment only.

·         Gift certificates are not redeemable for cash and cannot be returned for a refund.

·         If your order was a gift, you may exchange for other MindWare® item(s) or a refund back to the buyer only.

How do I exchange an item/order for something else?

Returning Items for Exchange:

·         Please include your packing slip (or a copy) along with items.

·         Please make sure all items are packaged adequately to avoid damage in shipping.

·         We suggest you insure all returns.

·         Shipping (& handling) fees are non-refundable.

·         No shipping will be charged on the new order

·         If your order was a gift, and you do not return the packing slip please make sure to include the order number (or name and address) of the purchaser as well as your name, address and telephone number.

Wish List

How do I create a wish list?

You need to have an account and sign on to your account or create an account to start your Wish List. To begin, click on the Wish List box on the home page. You can Sign In if you already have an account with us, or create an account.     Create an Account: click on the Create an Account button. Enter in the Wish List Account Information including your email address, password, name and address, and click on the Create an Account button to create your account. Click Continue Shopping to shop and add products to your Wish List. Sign in to your account:  Once you are signed in click on Continue Shopping and start searching for the products you are interested in adding to your Wish List. When you click on the product hyperlink you will be taken to the item detail page, where you can click on Add to Wish List. You can click on Continue Shopping to continue adding items to your wish list.   

How do I view my wish list?

Click on the Wish List box on the home page and Sign In to your account with us. You will be taken to your Wish List.

Can I email my list to others?

Yes.  Click on the Wish List box on the home page and Sign In to your account with us. Enter one email address at a time and click on the blue Send Email button to send. Repeat this step to send your personalized list to multiple email addresses.

How do people view my list?

You will need to email your wish list to anyone you would like to view it. The email includes the items on your wish list and the person can click on any item and purchase it on our website. Please do not share your account login information with anyone so they can view your wish list.

Website Issues

What is the benefit of setting up an account?

Setting up and maintaining an account will simplify your shopping experience at http://www.mindware.com/. Just register with us once and start benefiting from our convenient account services, like an address book that simplifies your shipping choices, and our order tracking section to monitor all your orders.

How do I create an account?

When checking out, click on the Create an Account button.   Enter in your key code, the email address and password for your account, the billing address from your credit card statement, and your credit card information to create your account.  Click Continue and you will be taken to the shipping information screen.  Enter in your shipping information and ship method and click Continue.  An account will now be set up for you.   

Is the information I give you safe and secure?

We are committed to protecting your customer information and its confidential nature.  Your credit card and other personal information will be absolutely safe when you place orders at http://www.mindware.com/.  We use Secure Sockets Layer (SSL), an advanced data encryption technology, to ensure the security and confidentiality of your personal information including your credit card number for information exchanged between your browser and our e-commerce server. 

We guarantee that you are 100% safe shopping with www.mindware.com.   

What browser do I need to shop?

Secure Sockets Layer (SSL) technology  works with Netscape Navigator (version 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above).  Secure Sockets Layering (SSL) technology is the industry standard for secure online transactions.  When you order from our website, information sent over the internet is encrypted and protected. 

Does my browser need to be set to “accept cookies” to place an order?

You will need to accept the cookies from our site to shop and order from our online catalog. It also helps to turn the "cookie warning" off in your browser while you are on our site.   We use cookies only to record session information, such as items that you add to your shopping cart. We never use cookies to record confidential information, such as, passwords, credit card numbers, etc.

How do I add a gift message?

Click on the green Add Gift Message button on the shopping cart page. Enter your gift message in the box and click on the Save button. You can verify the gift message was added to your order on the Order Summary page in the Gift Message section.

When is my order actually placed?

When you click on the blue/green Place Order button on the Order Summary screen.  After you click on that button, you will be taken to a Thank You page.  This includes your order number, a thank you for ordering and a statement letting you know an order confirmation has been sent to what email address.  We suggest you print a copy for your records.

How do I send items to multiple addresses?

When clicking on the Check Out button from your shopping cart you will be taken to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue checking out as a New Customer. When you have made your Sign In choice, you will be taken through a series of forms with your billing, shipping and payment information.  New Customer: The first is Billing Information and Credit Card Information.  When you click continue, you will be taken to the shipping information.  Enter the first shipping address and preferred ship method and click Continue.  Click on the blue/green Ship To Multiple Addresses button under the Shipping Information.  Click on the blue/green Add New Address button and enter the additional address(s).  Once you have all the addresses entered and saved, choose the correct address from the drop down for each item (and the ship method).  Click Continue and then Continue Check Out to get back to the Summary screen.  Review the information on the Summary screen to make sure each item is going to the correct address and place your order by clicking on Place Order.   Customer with account:  Login to your account.  Once logged in, you will be taken to the shipping screen.  If the addresses are already included in your address book for shipping addresses, you can continue by clicking on the blue/green Ship To Multiple Addresses button.  If not, click on the orange Add New Address button and enter the additional address(s). Once you have all the addresses entered and saved, click on the blue/green Ship To Multiple Addresses button.  Choose the correct address from the drop down for each item (and the ship method).  Click Continue and you will be taken to the billing screen.  Choose or enter your billing address and method of payment.  Click the Continue to Checkout button and you will be taken to an Order Summary screen.  Review the information on the Summary screen to make sure each item is going to the correct address and place your order by clicking on Place Order.  

Do you charge tax?

There is no sales tax added to www.MindWare.com orders except orders shipped to Minnesota (6.875% state sales tax plus applicable city sales tax) or Nebraska (5.5% state sales tax plus applicable city sales tax).

Product Information

What if I have a question on a product?

Many questions can be answered by reviewing the description of a product or the manual/instructions for that product on http://www.mindware.com/.  If the catalog or http://www.mindware.com/ does not have the information you need, please email us at custserv@mindware.com or call us at 800-274-6123.  Our customer service representatives are available Monday-Friday from 8am to 5pm CST.

Can I check the availability of an item?

Yes.  When you add the item to your cart, a letter is shown to the right of the product picture and description.  If the item is available, an “A” will be shown.  If the item is on backorder, a “B” will be shown.  Backordered items will be shipped as soon as they are available.   You will not be charged for backordered items until they ship. 

How do I submit a product for review?

Product information and samples should be sent to the MindWare merchandising staff at the following address: MindWare, Attn: Jennifer Van Buren, 2100 County Road C West,Roseville, MN 55113-2501 USA

Can I order a backordered item?

Yes.  Just keep the item in your cart.  Backordered items will be shipped as soon as they are available.  You will not be charged for backordered items until they ship. 

Are your products safe?

MindWare has been in the business of developing and sourcing toys, books and games to stimulate learning since 1991. We have always selected products that are of high quality and safe for our customers. All products offered in the 2011 Fall and Holiday catalogs have been tested at an independent laboratory and have passed all tests required by law. If you have any questions regarding MindWare's practices or standards on toy safety or testing, please email us at custserv@mindware.com.

Catalog and Emails

How do I get a catalog?

Click here.  Or call us at 800-999-0398, 24 hour a day, 7 days a week.

How can I be removed from your catalog mailing list?

If you wish to stop receiving our catalog, please email us at: custserv@mindware.com. We appreciate your patience as it may take up to 1-2 mailings before your catalog can be stopped completely.  If you order from us again in the future, you can request that the information you provide is not shared or used to send you a catalog.

How can I stop receiving the free newsletter?

To be permanently removed from our newsletter simply email us at custserv@mindware.com.  You may also unsubscribe by writing to us at:

MindWare, 2100 County Rd C W, Roseville, MN 55113.

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